Possible Cause(s):
-There is dust or dirt on the rubber transport
roller inside the cassette compartment
- The carbon ribbon got
wrapped around the rubber transport roller inside the cassette
compartment
Solution:
The rubber transport roller should be cleaned with
either:
- the special brush delivered together with the labelmaker
-
a cotton bud and a soft solvent (e.g. alcohol).
or
the carbon
ribbon should be gently removed from around the rubber transport roller
inside the cassette compartment.
The best way to do this is by pulling the carbon ribbon gently with the
use of a pair of tweezers and meanwhile letting the roller turn by
pressing the print button. Make sure not to touch the printhead while
performing this action, to avoid damage.
If the problem persists, your labelmaker will have to be repaired.
Register the defective device via www.dymoservice.com.
Possible Cause (s) :
Due to heavy use, parts of the print head may
get dirty and need cleaning.
Solution:
Clean the print head with:
the special brush delivered together with
the labelmaker
or
a cotton bud and a soft solvent (e.g. alcohol).
If the problem persists, your labelmaker will have to be repaired.
Register the defective device via www.dymoservice.com.
Possible Cause(s) :
1) The batteries are low (not applicable for DYMO 9000 and DYMO PC-10).
Solution:
- it is advised to use only Duracell Alkaline or
rechargeable batteries with DYMO machines
- DYMO machines will not
work with Carbon type batteries
- All batteries used in the machine
should be of the same brand
- Old batteries should not be used in
combination with new batteries
- Check if batteries are correctly
inserted (+ on +, - on -)
2) The contrast is too low.
Solution:
It may be necessary to use the darkest contrast
setting in order to obtain a good print quality.
To change the
contrast setting via the keyboard, follow the instructions from the
manual in the paragraph "Print Contrast".
If the problem persists, your labelmaker will have to be repaired.
Register the defective device via www.dymoservice.com.
Possible Cause(s) :
The ink ribbon doesn't move with the label while
printing.
Solution:
Take out the cassette and check if the ink ribbon isn't at its end or
isn't broken.
If the problem persists, your labelmaker will have to be repaired.
Register the defective device via www.dymoservice.com.
A. The cassette is incorrectly positioned inside the cassette
compartment.
Solution:
Take out the cassette and check that there are no
objects left in the cassette compartment (e.g. a paper clip, a piece of
tape,...) .
Make sure the tape switch is set to the according tape
width.
Push the cassette firmly back into the compartment in order to
make sure it fits at the bottom of the cassette compartment.
B. The tape is not properly guided through the guidance pins of the
cassette while printing.
Solution:
To check this, take out the cassette and make sure
the tape is guided properly through both guidance pins of the cassette.
C. An empty text line is entered on the label.
Solution:
Remove the unintentional text lines from the label.
To check for extra text lines, take a look at the display screen and
make sure there are no text lines added.
A new line is indicated by a hard return sign: <-'
E.g.<-' <-' DYMO
If the problem persists, your labelmaker will have to be repaired.
Register the defective device via www.dymoservice.com.
Possible cause(s) :
1. The cassette is incorrectly positioned in the cassette
compartment.
Solution:
Take out the cassette and check that there are no objects in the
cassette compartment (e.g. a paper clip, a piece of tape,...) .
Push
the cassette firmly back into the compartment in order to make sure it
fits at the bottom of the cassette compartment.
2. The tape is not properly guided through the guidance pins of the
cassette while printing.
Solution:
To check this, take out the cassette and make sure the tape is properly
guided through both guidance pins of the cassette.
If the problem persists, your labelmaker will have to be repaired.
Register the defective device via www.dymoservice.com.
Problem Details :
The tape does not come out of the labelmaker or
stops feeding while the label is printed.
Possible Cause(s) :
1) Are the correct batteries being used?
- it is advised to use only Duracell Alkaline or rechargeable
batteries with DYMO machines
- DYMO machines will not work with
Carbon type batteries
- All batteries used in the machine should be
of the same brand
- Old batteries should not be used in combination
with new batteries
- Check if batteries are correctly inserted (+ on
+, - on -)
Best solution is of course to use a DYMO adapter (where
possible).
2) There is no tape cassette in the labelmaker or the tape cassette is
at its end.
Solution:
Replace the cassette by a new one.
3) The piece of tape is not coming out far enough of the cassette and
has no contact with the transport roller.
Solution:
Pull the tape 5 cm out of the cassette and try again.
4) The tape is not properly guided through the guidance pins of the
cassette while printing.
Solution:
To check this, take out the cassette and make sure
the tape is guided properly through both guidance pins of the cassette.
5) The cassette is incorrectly positioned inside the cassette
compartment.
Solution:
Push the cassette firmly into the compartment in
order to make sure it fits at the bottom of the cassette compartment.
6) Check if transport is still functional.
7) There is dust or dirt on the rubber transport roller inside the
cassette compartment
or
the carbon ribbon got wrapped around the
rubber transport roller inside the cassette compartment
Solution:
The rubber transport roller should be cleaned with
either:
the special brush delivered together with the labelmaker
or
a
cotton bud and a soft solvent (e.g. alcohol).
or
the carbon ribbon
should be gently removed from around the rubber transport roller inside
the cassette compartment.
The best way to do this is by pulling the carbon ribbon gently with the
use of a pair of tweezers and meanwhile letting the roller turn by
pressing the print button. Make sure not to touch the printhead while
performing this action, to avoid damage.
8) There is glue or dust on the cutter blade.
Every time a label is
cut, residue from the label's glue remains on the cutter blade. This is
a normal phenomenon when the Labelmaker is frequently used.
Solution:
It is therefore important to regularly clean the
cutter blade in the cassette compartment with either:
the special
brush delivered together with the labelmaker
or
a cotton bud and a
soft solvent (e.g. alcohol).
If the problem persists, your labelmaker will have to be repaired.
Register the defective device via www.dymoservice.com.
Your labelmaker will have to be repaired. Register the defective device via www.dymoservice.com.
Replace the cassette by a new one.
Additional info: when the labelmaker is not used for a
while, the cassette should be removed.
Problem Details:
Printing text in double width, bold and double
height characters on 19 mm or 24 mm tapes can make character edges
irregularly shaped.
This problem will only occur if the first printed label was Bold and Big
Font.
Possible Cause(s):
The cause is yet unknown and the frequency of appearance is very
sporadically.
Solution:
The problem will disappear after a soft reset of the the labelmaker A
soft reset can be done simply by printing a test label.
To print a testlabel :
Press 1 and power simultaneously.
Release the buttons.
A testlabel will be printed
Problem Details:
When trying to print, nothing happens. Instead, arrows are shown on the
display.
All functionality for use with tapes wider than 6 mm are not available
Possible Cause(s):
The tape switch is set to 6 mm
Solution:
Set the tape switch inside the cassette compartment according to the
width of the used tape.
Problem Details :
When labels are printed, white diagonal lines appear throughout the
printed text.
Possible Cause(s):
1) The cassette is incorrectly positioned inside the cassette
compartment.
Solution:
Take out the cassette and check that there are no
objects left inside the cassette compartment (e.g. a paperclip, a piece
of tape,...) .
Push the cassette firmly back into the compartment in order to make sure
fits at the bottom of the cassette compartment.
2) The ink ribbon is folded.
Solution:
Wind the ink ribbon somewhat further by turning the black spool in the
cassette clockwise until the ribbon is taut and flat.
3) The ink ribbon inside the cassette keeps folding.
Solution:
Replace the cassette by a new one.
If the problem persists, your labelmaker will have to be repaired.
Register the defective device via www.dymoservice.com.
Problem Details :
When certain keys on the keyboard are pressed, the
labelmaker does not react.
Possible Cause(s) :
There is dust or dirt under the keymat.
Solution:
The labelmaker will have to be cleaned. Register the
defective device via www.dymoservice.com.
Problem Details :
E.g. when the character 'A' is pressed a 'Q' is
displayed.
Possible Cause(s) :
The language setting of the labelmaker does not
correspond with the keyboard lay-out. (e.g. AZERTY in stead of QWERTY).
Solution:
Check if the Shift or Caps button is not pressed.
If the problem persists, your labelmaker will have to be repaired.
Register the defective device via www.dymoservice.com.
This malfunction is caused by an electronic component.
This problem
can only be solved by having your labelmaker repaired. Register the
defective device via www.dymoservice.com.
Possible cause(s) :
1) The tape got jammed inside the labelmaker.
Solution:
Clear the jam or remove the tape from around the
rubber transport roller inside the cassette compartment.
To avoid
damage, make sure not to touch the printhead while performing this
action.
2) There is glue or dust on the cutter blade causing the tape to jam
inside the labelmaker. Every time a label is cut, residue from the
label's glue remains on the cutter blade. This is a normal phenomenon
when the Labelmaker is frequently used.
Solution:
It is therefore important to regularly clean the cutter blade in the
cassette compartment with either:
the special brush delivered together with the labelmaker
or
a cotton bud and a soft solvent (e.g. alcohol).
To clean the cutterblade:
1. Switch the Labelmaker off
2. Press and hold the 'cut' key and switch the LabelMANAGER 400 back on.
3. The message "CUT TEST" is displayed on the LabelMANAGER 400's display
screen.
4. Press and hold the 'Shift' key, and press the 'cut' key. The cutter
will be moved in little steps until the user decides the correct
position is reached to clean the cutter blade.
5. After cleaning the cutter blade, press the 'cut' key to return the
cutter blade to its normal position.
3) The Labelmaker does not get enough power to print a label.
This is a typical error when the USB-cable is connected to the PC, but
without a power adapter or batteries.
A USB-cable supplies enough power to enable the LabelMANAGER 400/450 to
do some basic operations, but not enough to print.
Solution:
Insert batteries or connect the power supply to the Labelmaker.
If the problem persists, your labelmaker will have to be repaired.
Register the defective device via www.dymoservice.com.
Solution:
Your labelmaker will have to be repaired. Register the defective device
via www.dymoservice.com.
Your labelmaker will have to be repaired. Register the defective device via www.dymoservice.com.
Your labelmaker will have to be repaired. Register the defective device via www.dymoservice.com.
Problem Details :
The label cannot be removed from the labelmaker
after the tape has been cut.
The label is not properly cut-off.
Possible Cause(s):
1) There is glue or dust on the cutter blade.
Every time a label is
cut, residue from the label's glue remains on the cutter blade. This is
a normal phenomenon when the Labelmaker is frequently used.
Solution:
It is therefore important to regularly clean the
cutter blade in the cassette compartment with either:
- the special brush delivered together with the labelmaker or
- a
cotton bud and a soft solvent (e.g. alcohol).
2) Objects (e.g. a piece of tape,...) obstructing the cutter blade's
normal operation.
Solution:
Take out the cassette and check that there are no
objects in front of the cutter blade (e.g. a piece of tape,...) . Remove
all strange objects from the cutter blade and push the cassette firmly
back into the compartment in order to make sure it fits properly at the
bottom of the cassette compartment.
If the problem persists, your labelmaker will have to be repaired.
Register the defective device via www.dymoservice.com.
WARNING: when cleaning the cutter blade or the cassette
compartment, make sure the cutter blade is never touched with any metal
object as this might reduce the sharpness of the blade.
Solution:
1. Switch the LabelMANAGER off.
2. Press and hold the 'cut' key, and switch the LabelMANAGER back on.
3. The message "CUT TEST" is displayed on the LabelMANAGER's display
screen.
4. Press the 'cut' key. The cutter blade will be moved back to its
normal position.
5. Print and cut a label.
If the problem persists, your labelmaker will have to be repaired.
Register the defective device via www.dymoservice.com.
Solution:
1. Switch the LabelMANAGER off
2. Press and hold the 'cut' key and switch the LabelMANAGER back on.
3. The message "CUT TEST" is displayed on the LabelMANAGER's display
screen.
4. Press and hold the 'Shift' key, and press the 'cut' key. The cutter
will be moved in little steps until the user decides the correct
position is reached to clean the cutter blade.
5. After cleaning the cutter blade, press the 'cut' key to return the
cutter blade to its normal position.
