LabelManager PC

First, you should install the printer driver on the PC the Label Maker is connected to.
Make sure the DYMO Label Maker is set up as a shared printer.
To make it shared ask the owner of the Label Maker (the PC where the Label Maker is connected to physically) to do the following: On the Windows taskbar, click the Start button, point to Settings, then click Printers.
The window 'Printers' is opened. Right click on the Label Maker icon and click Properties.
Click on the tab page Sharing and select Shared[*]. Fill in a name (e.g. My Label Maker) for the printer.
Also, install the printer driver on your PC.
1. On the Windows taskbar, click the Start button, point to Settings, then click Printers.
The window 'Printers' is opened.
2. Double-click the Add printer icon.
A dialog box is displayed.
Click Next.
3. Select Network printer and click Next.
4. Click Browse... and select the printer (e.g. My Label Maker) out of the list and click OK.
Click Next
5. Click on the Have Disk button and type in or browse to the directory containing the DYMO printer driver files.
6. Click OK
7. Select DYMO Label Maker.
8. Click Next.
9. If you want another name than 'DYMO LabelMaker you can now fill in another name in the field 'Printer Name'.
10. Click Next, select Yes(recommended) and click Finish.
11. You should get a message box with help on using a DYMO port. You installed the Label Maker correctly.
12. Click OK. 95-98driver.zip documents.zip templates.zip

NOTE: the Label Maker can only be used as a shared printer from Windows based application.
You cannot print from the DLS 2.0 software to a Label Maker in the network.

A. For Windows NT

First, you should install the printer driver on the PC the Label Maker is connected to.
Make sure the DYMO Label Maker is set up as a shared printer.
To make it shared ask the owner of the Label Maker (the PC where the Label Maker is connected to physically) to do the following: On the Windows taskbar, click the Start button, point to Settings, then click Printers.
The window 'Printers' is opened. Right click on the Label Maker icon and click Properties.
Click on the tab page Sharing and select Shared[*]. Fill in a name (e.g. My Label Maker) for the printer.
1. On the Windows taskbar, click the Start button, point to Settings, then click Printers.
The window 'Printers' is opened.
2. Double-click the Add printer icon.
A dialog box is displayed.
3. Select Network printer server and click Next.
4. Select the printer (e.g. My Label Maker) out of the list and click OK.
5. Click Next and Finish.

documents.zip nt40driver.zip templates.zip

First, you should install the printer driver on the PC the Label Maker is connected to.

Make sure the DYMO Label Maker is set up as a shared printer.

To make it shared ask the owner of the Label Maker (the PC where the Label Maker is connected to physically) to do the following: On the Windows taskbar, click the Start button, point to Settings, then click Printers.

The window 'Printers' is opened. Right click on the Label Maker icon and click Properties.

Click on the tab page Sharing and select Shared[*]. Fill in a name (e.g. My Label Maker) for the printer.

Also, install the printer driver on your PC.

On the Windows taskbar, click the Start button, point to Settings, then click Printers.

The window 'Printers' is opened.

Double-click the Add printer icon.

A dialog box is displayed.

Click Next.

Select Network printer and click Next.

Click Next and select the printer (e.g. My Label Maker) out of the list and click Next.

Select No and click Next.

Click Finish.

pc102wkdriver.exe

Set the DYMO Labelmaker as default printer

1. On the Windows taskbar, click the Start button, point to Settings, then click Printers.
The Printers page is displayed.
2. Right-click the DYMO LabelMaker icon and click Set as default.

To Print from Excel to the labelmaker

1. On the Windows taskbar, click the Start button, point to Programs, then click Microsoft Excel.
The program is started.
2. On the File menu, click Page Setup...
The Page Setup dialog box is displayed.
3. Choose either Landscape or Portrait in the Orientation option
Choose the correct label size out of the dropdown list in the Paper size option.
4. Click the Margins tab and set following margins to zero: top, bottom, left and right.
5. Click OK
6. The labelsizes are indicated on the worksheet by dashed lines.

Data can now be entered on the labels and the labels can be printed to the Labelmaker.

Please check if the Excel file is of an Excel 3.0, 4.0, 5.0 or 7.0 file type.
If not, the file should be saved as one of these types.

1. Open DYMO Label Software v2.0.
2. Select Insert Barcode.
The Insert Barcode dialog box is displayed.
3. Click Database and select the Excel file.
4. Select the Field Name containing the bar code data. Automatically, a number (mostly 8) of caps (^) will be entered in the 'Content' text box. These represent the number of characters that will be used in the bar code.
5. If you are using a bar code type which requires a fixed number of digits, adjust this number of caps (^) accordingly to the number of required digits. E.g. for EAN-13, which requires 12 digits, you should add 4 more caps (^) to the 8 caps (^) that are already in the 'Content' text box.
6. Click OK.
The bar code is now ready.

To print data from an ASCII file directly to the labelmaker without using Dymo Label Software v2.0 is not possible . You will need to work around by:
1. Import the ASCII data into an Excel file.
2. Save this Excel file as a 3.0/4.0/5.0 or 7.0 file type. Please do not save it as an Excel 97 type, since this file type is not supported by the Dymo Label Software v2.0.
3. The data in your Excel file can now be:
- imported in the Dymo Label Software v2.0.
- printed directly to the labelmaker via the printer driver.

To import data from an Excel file into DLS 2.0

1. Start DLS 2.0
2. From the Insert menu, select Database Field.
or
Click the Database button.
3. Browse to the database from which you want to insert fields.
4. Drag the fields' name onto the label.
5. Print the labels.

When you have only one object on your label (i.e. a database field) and this field contains empty values, then the software will stop printing labels when it encounters an empty value in this field. All the (non-empty) subsequent records will not be printed.

Solution:

Add another object to the label and try printing again: all the records will be printed, even the ones with empty values.

or

Print only the records which have a value in the database field. Please follow these instructions:
1. From the DYMO Label Software v2.0 menu bar, select Label - Open Database... The Database dialog will display.
2. Enter in the Select records of which section the following query statement: FIELDNAME is not "" (where FIELDNAME is the database field which contains the empty values)
3. Press the Select button. The records which have no value for this field, will not be selected anymore.
4. Press the Close button.
5. Try printing again.

The following database file types can be imported in DLS 2.0:

Access 2.0

dBase III
dBase IV

Excel 3.0
Excel 4.0
Excel 5.0/7.0 (7.0 is Excel for Office 95, but Excel 97 - from Office 97 - cannot be imported!)

FoxPro 2.0
FoxPro 2.5
FoxPro 2.6

Paradox 3.x
Paradox 4.x

Set the DYMO Labelmaker as default printer

1. On the Windows taskbar, click the Start button, point to Settings, then click Printers.
The Printers page is displayed.
2. Right-click the DYMO LabelMaker icon and click Set as default.

To Print from Word to the labelmaker

1. On the Windows taskbar, click the Start button, point to Programs, then click Microsoft Word.
The program is started.
2. On the File menu, click Page Setup...
The Page Setup dialog box is displayed.
3. Click the Paper Size tab and choose either Landscape or Portrait in the Orientation option
Choose the correct label size out of the dropdown list in the Paper size option.
4. Click the Margins tab and set following margins to zero: top, bottom, left and right.
5. Click OK
6. Click Fix
7. Click OK
The labelsizes are indicated on the worksheet .

Data can now be entered on the labels and the labels can be printed to the Labelmaker.

Dymo Label Maker Dev-note.doc

The removable strip on the label is not cut-through because there is glue or dust on the cutter blade. This is a normal phenomenon when the labelmaker is frequently used.
Solution:
It is therefor important to clean the cutter blade in the cassette compartment regularly with either:
the special brush delivered together with the labelmaker
or
a cotton bud and a soft solvent (e.g. alcohol).

The removable strip on the label is not cut-through at all because there are objects in front of the cutter blade.
Solution:
Take out the cassette and check for any strange objects on the cutter blade (e.g. a piece of tape,...) . Remove all strange objects from the cutter blade and push the cassette firmly back into the compartment in order to make sure it is at the bottom of the cassette compartment.

The cutter blade has worn out (only for D1000Plus, D2000, D3500, D5000, D5500 and D6000).
Solution:
Replace the cutter blade by a new one.
For help on how to replace the cutter blade, check the manual that was delivered together with the labelmaker

If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

There is glue or dust on the cutter blade.
Every time a label is cut, residue from the label's glue remains on the cutter blade. This is a normal phenomenon when the Labelmaker is frequently used.
Solution:
It is therefore important to regularly clean the cutter blade in the cassette compartment with either:
the special brush delivered together with the labelmaker
or
a cotton bud and a soft solvent (e.g. alcohol).

Objects (e.g. a piece of tape,...) obstructing the cutter blade's normal operation.
Solution:
Take out the cassette and check that there are no objects in front of the cutter blade (e.g. a piece of tape,...) . Remove all strange objects from the cutter blade and push the cassette firmly back into the compartment in order to make sure it fits properly at the bottom of the cassette compartment.

If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

WARNING: when cleaning the cutter blade or the cassette compartment, make sure the cutter blade is never touched with any metal object as this might reduce the sharpness of the blade.

Due to heavy use, parts of the print head may get dirty and need cleaning.
Solution:
Clean the print head with:
the special brush delivered together with the labelmaker
or
a cotton bud and a soft solvent (e.g. alcohol).

The problem is caused by the cassette.
Solution:
Replace the cassette by a new one.

If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

Due to heavy use, parts of the print head may get dirty and need cleaning.
Solution:
Clean the print head with:
the special brush delivered together with the labelmaker
or
a cotton bud and a soft solvent (e.g. alcohol).

The problem is caused by the cassette.
Solution:
Replace the cassette by a new one.

If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

PROBLEM DETAILS
When clicking New... or Label Setup... in the Label command run-time error 380 ("Invalid property value") is displayed.

POSSIBLE CAUSE(S)

1. The software tries to display a dialog box in the Courier font. However, the Courier font is not installed on the PC.
Solution:
Install the courier font on the PC.

2. For Windows NT only: Windows is set to show only True Type fonts.
Solution:
1. Right-click Start and click Explorer.
Windows Explorer is started.
2. Select the directory containing the installed fonts (e.g. C:\WINNT\Fonts)
3. Click Options under the View command in the Explorer taskbar.
The Options dialog box is displayed.
4. Go to the tab page True Type Fonts
Unselect the option Show only true type fonts in the programs on my computer.
5. Click OK.

debug.zip

You have entered an extended character in the name or organization field. For example, if you typed "Muller" as name, the letter "u" (extended character) of "Muller" will cause the error.
Solution:
Avoid typing extended characters in the name or organization field: e.g. type "Mueller" or "Muller" instead of "Muller".

POSSIBLE CAUSE(S)
1. The labelmaker is not switched on.
Solution:
Switch on the labelmaker.

2. The labelmaker is not set in PC Link mode (only for DYMO 6000 and DYMO 9000).
Solution:
- DYMO 6000: plug the PC Link cartridge correctly into the DYMO 6000 and switch it on
- DYMO 9000: set the labelmaker in PC Link mode by pressing the "Set Up" button and choosing "PC LINK"

3. The serial communication cable is not properly connected.
Solution:
Plug either the 9-pin or the 25-pin connector of the serial cable into a serial COM port of the PC and plug the other end of the cable (telephone plug) in the labelmaker.

4. The software is not configured for the correct port.
Solution:
Go to "DYMO Printer Setup" in the software and select the correct COM port (COM 1, COM 2, ...): i.e. the port to which the labelmaker is physically connected.

5. Another program is locking the COM port.
Solution:
Close or remove this program, so that the COM port is not locked anymore.

6. Defective COM port (hardware problem).
Solution:
Try printing via another COM port..

POSSIBLE CAUSE(S)

1. The problem is hardware-related

Solution:
• check if the serial connection cable is plugged in, in the PC as well as in the labelmaker
• check if the power supply is plugged in.
• check if the labelmaker is switched on

2. The DYMO 6000 PC cartridge is not properly installed (only for DYMO 6000)

Solution:
Make sure the DYMO 6000 PC-link cartridge is properly plugged in and is switched on

3. The DYMO 9000 is not switched to PC-link mode (only for DYMO 9000)

Solution:
Switch the DYMO 9000 to PC-link mode (via the Set Up button on your DYMO 9000)

4. The software is configured to the wrong COM port

Solution:
1. In the DYMO software, on the taskbar, click Label, point to Printer Setup and click DYMO Printer Setup
The Print setup dialog box is displayed
2. Change the COM port to the correct one (1, 2, ...).
3. Click Printer Test
The Printer Test dialog box is displayed.
4. Click the Initialize Port button.
If you have selected the correct COM port a message containing 'Port Open' and 'PC-10 detected' is displayed in the Printer response dialog box.
If this information is not displayed, repeat this procedure until the correct COM port is detected.

5. The COM port is locked by another program (e.g. a driver for a serial device on that COM port)

Solution:
To perform a communication test:
1. Connect the printer correctly to the PC and check the serial cable and power supply.
2. Switch the printer on (and put it in PC-LINK mode if necessary).
3. Start the HyperTerminal program by clicking Start in the task bar.
Point to Program Files, Accessories, HyperTerminal and click HyperTerminal
The Hyper terminal application is started.
4. Enter any name and choose an icon in the Connection Description dialog box.
5. In the Phone Number dialog box, set Connect using to Direct to COM x
whereby x corresponds to the COM port (1, 2, ...) the printer is connected to.
6. Set the Port Settings to:
Bits per second: 9600
Data bits: 8
Parity: none
Stop bits: 1
Flow control: none
7. On the Transfer menu, click Send Text File...
8. Select the TEST.TXT file (see attachment).
If the connection is OK, the printer will cut.
If not, the COM port is still locked by another application.
The labelmaker has to be connected to a free COM port.

test.txt

1. Only for DYMO 2000 / DYMO 5500 / DYMO 1000 / DYMO 1000Plus, LM200 / LM300 / LP200 / LP300:
The tape width switch in the cassette bay is set to the wrong position.
Solution:
Check the position of the tape width switch in the cassette bay and set it to the correct position.
Depending on the model the switch can be set to 6, 9, 12, 19 or 24 mm.

2. Only for DYMO 9000 / DYMO PC-10: The substrate and carbon cassettes have features to avoid the possible combination of a 19 mm carbon cassette with a 24 or 32 mm substrate cassette. In these combinations, the cassette will not fit properly in the cassette bay.
Solution:
The 19 mm carbon cassette can only be combined with 6, 12 and 19 mm substrate cassettes
The 28 mm carbon cassette can be combined with all types of substrate cassettes. The substrate and carbon cassettes have features to avoid the possible combination of a 19 mm carbon cassette and a 24 and 32 mm substrate cassette. In these combinations, the cassette will not fit properly in the cassette bay.

3. There is no recess (hole) in the bottom case of the carbon cassette. (See below for more information)
Solution:
Use a newer carbon cassette that has a recess (hole)

1. The batteries are low (not applicable for DYMO 9000 and DYMO PC-10).
Solution:
- Check if the batteries are still OK and replace them by new ones if necessary. Make sure the new batteries are of a good quality since it often happens that batteries (even new ones) do not provide the power required by the machine.
Use only Alkaline or rechargeable batteries with DYMO machines
or
- Use an adapter if possible. If you choose to do so, please make sure to use an adapter that complies with your machine's power supply specifications. Your dealer can advice you in selecting the right adapter.

2. There is a problem with the cassette.
Solution:
Replace the cassette by a new one.

If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

1. The tape has not been used for a while.
Solution:
1. Take out the cassette and pull the tape 10 cm out of the cassette.
2. Wind the ink ribbon somewhat further by turning the black spool in the cassette clockwise until the ribbon is taut and flat.
3. Reinsert the cassette and print an empty label.

2. The ink ribbon is broken
Solution: replace the cassette by a new one.

The cassette is incorrectly positioned inside the cassette compartment.
Solution:
Take out the cassette and check that there are no objects left inside the cassette compartment (e.g. a paperclip, a piece of tape,...) .
Push the cassette firmly back into the compartment in order to make sure fits at the bottom of the cassette compartment.

The ink ribbon is folded.
Solution:
Wind the ink ribbon somewhat further by turning the black spool in the cassette clockwise until the ribbon is taut and flat.

The ink ribbon inside the cassette keeps folding.
Solution:
Replace the cassette by a new one.

If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

The contrast level is too low (not for D5000, D6000, D9000 and PC-10).
Solution:
Increase the contrast level. For help on how to increase the contrast level, please check the manual that was delivered together with the labelmaker.

If the problem persits, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.