Support

It is possible to print on a disc twice. However, because the disc is spinning during printing, it is impossible to align a new design to print correctly on top of the existing design.

We recommend that you burn your data on the disc first before you print onto the disc.

Replacing the ink cartridge is quick and simple. Refer to "Replacing the Inkjet Cartridge" in the DiscPainter CD/DVD Printer User Guide for more information.

Installing multiple DiscPainter printers is not supported at this time.

You can only print on discs designed for inkjet printers known as ‘inkjet-printable’ discs. Inkjet-printable discs are available as standard-sized compact discs (CDs) and digital video discs (DVDs). Inkjet-printable discs also are available as mini (80mm) CDs, and DVDs and DVRs (for camcorders). Inkjet-printable discs are available at retail stores that sell office supplies, computers, and electronics, as well as online stores. Different inkjet-printable disc finishes are available including matte white, glossy white, and silver. DiscPainter printers will print on all of these finishes and has ink density controls to optimise the results for each type of finish. Note: Do not use thermal discs, which can also have a white printable surface, or other non inkjet-printable discs. Do not print on the data side of disc.

Inkjet-printable discs are coated with a special material to allow the ink to adhere. If you do not use discs with this special coating, the ink will pool on the disc surface and not dry. If you accidentally print on a non inkjet-printable disc, wipe the disc clean with a soft rag or tissue. The ink will not cause any damage to you.
Note: Attempting to print on non inkjet-printable discs is not recommended as it can damage both the DiscPainter printer and the disc.

Hub-printable discs allow you to print your design closer to the inner edge of the center hole in the disc. Non hub-printable discs have a larger unprintable area at the center of the disc - this area usually is represented by an inner plastic ring.

We recommend purchasing inkjet-printable discs from any of the major disc manufacturers. Using glossy inkjet-printable or water-resistant inkjet-printable discs on the DiscPainter printer results in the best print quality.

Inkjet matte discs have a dull, flat surface. Inkjet glossy discs have a lustrous, shiny surface, and are often described as water-resistant. Matte surfaces, by their design, provide a softened appearance, while glossy surfaces provide much sharper images.

The DiscPainter printer has several settings to adjust the quality of printing on your inkjet printable disc. For the most vibrant colour and highest quality print results at 1200 dpi, select “Best” print quality. For regular quality printing, select “Normal” print quality. If your design does not have much colour or is all text, use “Draft” mode print quality to simply label your disc.

The ink density setting has been optimised for different disc surfaces. Using the ink density slider, you can select an ink density that matches your disc surface: matte, glossy, or coloured disc. Ink density settings 1 through 5 are for matte discs. Most inkjet printable discs are matte. If the surface type is not indicated on the packaging, it is probably a matte inkjet printable disc. Ink density settings 6 and 7 are for glossy inkjet printable discs. Glossy discs will have a shiny surface similar to glossy photo paper. The surface type should be indicated on the packaging of glossy inkjet printable discs. Ink density settings 8 and 9 are for coloured discs such as silver inkjet printable surfaces. These non-white surfaces are easily recognizable on inkjet printable discs. The higher the setting, the more dense the ink.

Manufacturers add a special coating to inkjet-printable discs so that the ink is absorbed into the coating and adheres to the disc surface. Different manufacturers develop different coatings. The differences you see in your printed design are due to the amount and depth that the ink is absorbed into the surface. Some coatings absorb the ink deeper than others, and which results in differences in density or brightness of the colours. Matte surfaces, by their design, provide a softened appearance, while glossy surfaces provide much sharper images.

The DiscPainter™ printer software included with your printer is all the software you need to print from any application to the DiscPainter™ printer. The DiscPainter™ software installation includes the Discus for DYMO software for creating disc designs; however, you can print to the DiscPainter™ printer using many popular design programs, such as Adobe® Illustrator® or Photoshop®.
Refer to “Printing To The DiscPainter™ Printer” in the DiscPainter™ CD/DVD Printer User Guide for more information on printing to the DiscPainter™ printer from your favorite design program.

RadialPrint™ Technology allows for printing on the full surface of the disc, without using a disc tray.

Mac OS System Requirements
• Mac OS® v10.3/10.4
• 512 MB RAM
• USB port (USB 2.0 certified high-speed device works with USB 1.1)
• 700 MB hard disk space

Windows System Requirements
• Windows® XP and Vista
• 512 MB RAM
• USB port (USB 2.0 certified high-speed device works with USB 1.1)
• 700 MB hard disk space

The DiscPainter™ printer uses a special DYMO inkjet cartridge, part number 1738252. You can purchase replacement ink cartridges at your local or online computer or office supply retailer, or directly from DYMO at www.dymo.com.

You can clean your printer using a soft cloth and a mild, non-petroleum based household cleaner, such as Windex.

Caution: Avoid spraying or applying household cleaners inside the printer. Cleaners should only be used on external surfaces of the printer.

Environmental and storage conditions can accelerate ink evaporation, therefore, reducing the life of the inkjet cartridge. To maximise the number of discs you can print from one inkjet cartridge, use the printer regularly.

When the ink is running low in the ink cartridge, the ink status light on the top of the printer will first become solid yellow when the ink level drops below 20% and then solid red when the ink level drops below 5%. You can also check the ink level in the Printer Services dialog box. Refer to"Using Printer Services" in the DiscPainter CD/DVD Printer User Guide for more information.