Shopping help
If for any reason you are having problems placing an order over the web, please feel free to contact the DYMO Helpdesk at 020 7341 55 29 and a DYMO Customer Service Representative will be happy to assist you.
Online store policy
The content of this online shop is maintained by DYMO. Only products marked with a "Buy now" button can be bought. These and other DYMO products that appear on the website can also be bought from a selection of retailers. See [Where to buy] for more information. DYMO only accepts MasterCard and VISA for online orders. Payments are debited on delivery.
Once an order is confirmed, a confirmation mail will be sent to the customer. This contains the order details and a unique reference number.
If the products ordered are unavailable, DYMO reserves the right not to ship products. In that case, DYMO will inform the customer that the products are unavailable and return any payment received.
Right to cancel The customer has the right to terminate the contract in writing (e.g. by letter, fax or e-mail) within 7 working days. The cancellation period starts on the day after the customer has received the products. If the customer cancels, all products must be returned in their original, undamaged packaging. Shipment or transport costs for the original order cannot be refunded. You can find out more information about the conditions and practical arrangements for cancellation from the DYMO Helpdesk, on phone number 020 7341 55 29
The right to cancel does not apply to supplies of audio or video recordings or software where the customer has broken the seals on the media supplied, or if the client has carried out the order himself (e.g. by downloading, etc.)
Shipping policy
Prices shown exclude VAT. Details of the online order are sent to a DYMO preferred partner. They arrange confirmation of the payment, invoicing and delivery of the products.
Deliveries are only made within UK and only by a transport firm. The customer must provide a correct delivery address. If the products cannot be delivered, DYMO reserves the right to charge all the associated expenses.
The delivery costs (including VAT) will be charged in addition to the selling price.
In general, packages are delivered a few days after the confirmed shipment date. If the delivery is not carried out within that period, then the customer can obtain information on the phone number 020 7341 55 29
Cancellation rights The 30-day money back guarantee All purchases via www.DYMO.com which are paid for by credit card may be returned within 30 days of the customer receiving the goods, and will be refunded by DYMO (except the original delivery costs + VAT).
Requests to return goods must be made within 30 days of receipt by contacting the DYMO helpdesk. Anyone who wants to return products can call 020 7341 55 29 for instructions.
The returned goods will be inspected by DYMO on receipt. They must not be damaged, and must be in their original condition, with manuals, accessories, cables, etc. All free articles must be returned together with the purchased articles in order to obtain a full refund. Within 3 weeks of receipt and inspection of the returned goods, the customer will receive a refund credited to his credit card.
The 30-day money back guarantee does not apply for deliveries of audio or video recordings, or for software where the client has broken the seals on the media supplied, or if the customer carried out the order himself (e.g. by downloading, etc.)
Security info
DYMO protects the customer's online order with Secure Sockets Layering (SSL) 128-bit encryption.
Jurisdiction: The courts of the UK are competent for any legal dispute that may arise. The Terms and Conditions are subject to the laws of the UK.
These Terms and Conditions do not affect the customer's statutory rights.
Shopping with DYMO
