LabelPOINT 350

There is glue or dust on the cutter blade.
Every time a label is cut, residue from the label's glue remains on the cutter blade. This is a normal phenomenon when the Labelmaker is frequently used.
Solution:
It is therefore important to regularly clean the cutter blade in the cassette compartment with either:
the special brush delivered together with the labelmaker
or
a cotton bud and a soft solvent (e.g. alcohol).

Objects (e.g. a piece of tape,...) obstructing the cutter blade's normal operation.
Solution:
Take out the cassette and check that there are no objects in front of the cutter blade (e.g. a piece of tape,...) . Remove all strange objects from the cutter blade and push the cassette firmly back into the compartment in order to make sure it fits properly at the bottom of the cassette compartment.

If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

WARNING: when cleaning the cutter blade or the cassette compartment, make sure the cutter blade is never touched with any metal object as this might reduce the sharpness of the blade.

When a key is pressed, other information is displayed.
E.g. when the character 'A' is pressed a 'Q' is displayed. The language setting of the labelmaker does not correspond with the keyboard lay-out. (e.g. AZERTY in stead of QWERTY).
Solution:
The labelmaker will have to be modified. Return the faulty labelmaker to your dealer who will handle the repair procedure from there.

There is dust or dirt under the keymat.
Solution:
The labelmaker will have to be cleaned. Please contact DYMO Technical Support at 203-588-2500 to arrange for a Return Material Authorization (RMA). Do not return any product to DYMO without an RMA #.

The cassette is incorrectly positioned inside the cassette compartment.
Solution:
Take out the cassette and check that there are no objects left in the cassette compartment (e.g. a paper clip, a piece of tape,...) .
Only for D1000,D1000Plus, D2000, D5000, D5500, LM200, LM300, LP200, LP300: make sure the tape switch is set to the according tape width.
Push the cassette firmly back into the compartment in order to make sure it fits at the bottom of the cassette compartment.

The tape is not properly guided through the guidance pins of the cassette while printing.
Solution:
To check this, take out the cassette and make sure the tape is guided properly through both guidance pins of the cassette.

A empty text line is entered on the label (not for DYMO Pocket. DYMO LetraTag).
Solution:
Remove the unintentional text lines from the label.
To check for extra text lines, take a look at the display screen and make sure there are no text lines added.
A new line is indicated by a hard return sign: <-'
E.g.
<-' <-' DYMO
in the display, will result in the following label:
______________

____DYMO_____


If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

Due to heavy use, parts of the print head may get dirty and need cleaning.
Solution:
Clean the print head with:
the special brush delivered together with the labelmaker
or
a cotton bud and a soft solvent (e.g. alcohol).

The problem is caused by the cassette.
Solution:
Replace the cassette by a new one.

If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

The contrast level is too low (not for D5000, D6000, D9000 and PC-10).
Solution:
Increase the contrast level. For help on how to increase the contrast level, please check the manual that was delivered together with the labelmaker.

If the problem persits, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

There is dust or dirt on the rubber transport roller inside the cassette compartment
or
- The carbon ribbon got wrapped around the rubber transport roller inside the cassette compartment

Solution:

The rubber transport roller should be cleaned with either:
- the special brush delivered together with the labelmaker
or a cotton bud and a soft solvent (e.g. alcohol).
or
- the carbon ribbon should be gently removed from around the rubber transport roller inside the cassette compartment.
The best way to do this is by pulling the carbon ribbon gently with the use of a pair of tweezers and meanwhile letting the roller turn by pressing the print button. Make sure not to touch the printhead while performing this action, to avoid damage.

If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

The tape has not been used for a while.
Solution:
1. Take out the cassette and pull the tape 10 cm out of the cassette.
2. Wind the ink ribbon somewhat further by turning the black spool in the cassette clockwise until the ribbon is taut and flat.
3. Reinsert the cassette and print an empty label.

2. The ink ribbon is broken
Solution: replace the cassette by a new one.

1. There is glue or dust on the cutter blade.
Every time a label is cut, residue from the label's glue remains on the cutter blade. This is a normal phenomenon when the Labelmaker is frequently used.
Solution:
It is therefore important to regularly clean the cutter blade in the cassette compartment with either:
- the special brush delivered together with the labelmaker
or
- a cotton bud and a soft solvent (e.g. alcohol).

2. Objects (e.g. a piece of tape,...) obstructing the cutter blade's normal operation.
Solution:
Take out the cassette and check that there are no objects in front of the cutter blade (e.g. a piece of tape,...) . Remove all strange objects from the cutter blade and push the cassette firmly back into the compartment in order to make sure it fits properly at the bottom of the cassette compartment.

If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

WARNING: when cleaning the cutter blade or the cassette compartment, make sure the cutter blade is never touched with any metal object as this might reduce the sharpness of the blade.

1. There is no tape cassette in the labelmaker or the tape cassette or the ink cassette (only for DYMO 6000/ DYMO 9000 and PC-10) is at its end.
Solution:
Replace the cassette by a new one.

2. There is dust or dirt on the rubber transport roller inside the cassette compartment
or
the carbon ribbon got wrapped around the rubber transport roller inside the cassette compartment
Solution:
The rubber transport roller should be cleaned with either:
the special brush delivered together with the labelmaker
or a cotton bud and a soft solvent (e.g. alcohol).
or
the carbon ribbon should be gently removed from around the rubber transport roller inside the cassette compartment.
The best way to do this is by pulling the carbon ribbon gently with the use of a pair of tweezers and meanwhile letting the roller turn by pressing the print button. Make sure not to touch the printhead while performing this action, to avoid damage.

3. The cassette is incorrectly positioned inside the cassette compartment.
Solution:
Push the cassette firmly into the compartment in order to make sure it fits at the bottom of the cassette compartment.

4. There is glue or dust on the cutter blade.
Every time a label is cut, residue from the label's glue remains on the cutter blade. This is a normal phenomenon when the Labelmaker is frequently used.
Solution:
It is therefore important to regularly clean the cutter blade in the cassette compartment with either:
the special brush delivered together with the labelmaker
or
a cotton bud and a soft solvent (e.g. alcohol).

5. The tape is not properly guided through the guidance pins of the cassette while printing.
Solution:
To check this, take out the cassette and make sure the tape is guided properly through both guidance pins of the cassette.

If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

This malfunction is caused by an electronic component.
This problem can only be solved by having your labelmaker repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

1. There is dust or dirt on the rubber transport roller inside the cassette compartment.
Solution:
The rubber transport roller should be cleaned with either:
the special brush delivered together with the labelmaker
or
a cotton bud and a soft solvent (e.g. alcohol).

2. There is a problem with the cassette.
Solution:
Wind the ink ribbon somewhat further by turning the black spool in the cassette clockwise until the ribbon is taut and flat.
If the problem persists, replace the cassette by a new one.

If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

1. The batteries are low (not applicable for DYMO 9000 and DYMO PC-10).
Solution:
- Check if the batteries are still OK and replace them by new ones if necessary. Make sure the new batteries are of a good quality since it often happens that batteries (even new ones) do not provide the power required by the machine.
Use only Alkaline or rechargeable batteries with DYMO machines
or
- Use an adapter if possible. If you choose to do so, please make sure to use an adapter that complies with your machine's power supply specifications. Your dealer can advice you in selecting the right adapter.

2. There is a problem with the cassette.
Solution:
Replace the cassette by a new one.

If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

The cassette is incorrectly positioned in the cassette compartment.
Solution:
Take out the cassette and check that there are no objects in the cassette compartment (e.g. a paper clip, a piece of tape,...) .
Push the cassette firmly back into the compartment in order to make sure it fits at the bottom of the cassette compartment.

The tape is not properly guided through the guidance pins of the cassette while printing.
Solution:
To check this, take out the cassette and make sure the tape is properly guided through both guidance pins of the cassette.

If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

The ink ribbon doesn't move with the label while printing (not for LetraTag).
Solution:
Take out the cassette and check if the ink ribbon isn't at its end or isn't broken.

If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.