LabelManager 400

There is glue or dust on the cutter blade.
Every time a label is cut, residue from the label's glue remains on the cutter blade. This is a normal phenomenon when the Labelmaker is frequently used.
Solution:
It is therefore important to regularly clean the cutter blade in the cassette compartment with either:
the special brush delivered together with the labelmaker
or
a cotton bud and a soft solvent (e.g. alcohol).

Objects (e.g. a piece of tape,...) obstructing the cutter blade's normal operation.
Solution:
Take out the cassette and check that there are no objects in front of the cutter blade (e.g. a piece of tape,...) . Remove all strange objects from the cutter blade and push the cassette firmly back into the compartment in order to make sure it fits properly at the bottom of the cassette compartment.

If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

WARNING: when cleaning the cutter blade or the cassette compartment, make sure the cutter blade is never touched with any metal object as this might reduce the sharpness of the blade.

When a key is pressed, other information is displayed.
E.g. when the character 'A' is pressed a 'Q' is displayed. The language setting of the labelmaker does not correspond with the keyboard lay-out. (e.g. AZERTY in stead of QWERTY).
Solution:
The labelmaker will have to be modified. Return the faulty labelmaker to your dealer who will handle the repair procedure from there.

There is dust or dirt under the keymat.
Solution:
The labelmaker will have to be cleaned. Please contact DYMO Technical Support at 203-588-2500 to arrange for a Return Material Authorization (RMA). Do not return any product to DYMO without an RMA #.

The cassette is incorrectly positioned inside the cassette compartment.
Solution:
Take out the cassette and check that there are no objects left in the cassette compartment (e.g. a paper clip, a piece of tape,...) .
Only for D1000,D1000Plus, D2000, D5000, D5500, LM200, LM300, LP200, LP300: make sure the tape switch is set to the according tape width.
Push the cassette firmly back into the compartment in order to make sure it fits at the bottom of the cassette compartment.

The tape is not properly guided through the guidance pins of the cassette while printing.
Solution:
To check this, take out the cassette and make sure the tape is guided properly through both guidance pins of the cassette.

A empty text line is entered on the label (not for DYMO Pocket. DYMO LetraTag).
Solution:
Remove the unintentional text lines from the label.
To check for extra text lines, take a look at the display screen and make sure there are no text lines added.
A new line is indicated by a hard return sign: <-'
E.g.
<-' <-' DYMO
in the display, will result in the following label:
______________

____DYMO_____


If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

Due to heavy use, parts of the print head may get dirty and need cleaning.
Solution:
Clean the print head with:
the special brush delivered together with the labelmaker
or
a cotton bud and a soft solvent (e.g. alcohol).

The problem is caused by the cassette.
Solution:
Replace the cassette by a new one.

If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

The contrast level is too low (not for D5000, D6000, D9000 and PC-10).
Solution:
Increase the contrast level. For help on how to increase the contrast level, please check the manual that was delivered together with the labelmaker.

If the problem persits, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

There is dust or dirt on the rubber transport roller inside the cassette compartment
or
- The carbon ribbon got wrapped around the rubber transport roller inside the cassette compartment

Solution:

The rubber transport roller should be cleaned with either:
- the special brush delivered together with the labelmaker
or a cotton bud and a soft solvent (e.g. alcohol).
or
- the carbon ribbon should be gently removed from around the rubber transport roller inside the cassette compartment.
The best way to do this is by pulling the carbon ribbon gently with the use of a pair of tweezers and meanwhile letting the roller turn by pressing the print button. Make sure not to touch the printhead while performing this action, to avoid damage.

If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

The tape has not been used for a while.
Solution:
1. Take out the cassette and pull the tape 10 cm out of the cassette.
2. Wind the ink ribbon somewhat further by turning the black spool in the cassette clockwise until the ribbon is taut and flat.
3. Reinsert the cassette and print an empty label.

2. The ink ribbon is broken
Solution: replace the cassette by a new one.

1. There is glue or dust on the cutter blade.
Every time a label is cut, residue from the label's glue remains on the cutter blade. This is a normal phenomenon when the Labelmaker is frequently used.
Solution:
It is therefore important to regularly clean the cutter blade in the cassette compartment with either:
- the special brush delivered together with the labelmaker
or
- a cotton bud and a soft solvent (e.g. alcohol).

2. Objects (e.g. a piece of tape,...) obstructing the cutter blade's normal operation.
Solution:
Take out the cassette and check that there are no objects in front of the cutter blade (e.g. a piece of tape,...) . Remove all strange objects from the cutter blade and push the cassette firmly back into the compartment in order to make sure it fits properly at the bottom of the cassette compartment.

If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

WARNING: when cleaning the cutter blade or the cassette compartment, make sure the cutter blade is never touched with any metal object as this might reduce the sharpness of the blade.

1. There is no tape cassette in the labelmaker or the tape cassette or the ink cassette (only for DYMO 6000/ DYMO 9000 and PC-10) is at its end.
Solution:
Replace the cassette by a new one.

2. There is dust or dirt on the rubber transport roller inside the cassette compartment
or
the carbon ribbon got wrapped around the rubber transport roller inside the cassette compartment
Solution:
The rubber transport roller should be cleaned with either:
the special brush delivered together with the labelmaker
or a cotton bud and a soft solvent (e.g. alcohol).
or
the carbon ribbon should be gently removed from around the rubber transport roller inside the cassette compartment.
The best way to do this is by pulling the carbon ribbon gently with the use of a pair of tweezers and meanwhile letting the roller turn by pressing the print button. Make sure not to touch the printhead while performing this action, to avoid damage.

3. The cassette is incorrectly positioned inside the cassette compartment.
Solution:
Push the cassette firmly into the compartment in order to make sure it fits at the bottom of the cassette compartment.

4. There is glue or dust on the cutter blade.
Every time a label is cut, residue from the label's glue remains on the cutter blade. This is a normal phenomenon when the Labelmaker is frequently used.
Solution:
It is therefore important to regularly clean the cutter blade in the cassette compartment with either:
the special brush delivered together with the labelmaker
or
a cotton bud and a soft solvent (e.g. alcohol).

5. The tape is not properly guided through the guidance pins of the cassette while printing.
Solution:
To check this, take out the cassette and make sure the tape is guided properly through both guidance pins of the cassette.

If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

This malfunction is caused by an electronic component.
This problem can only be solved by having your labelmaker repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

1. There is dust or dirt on the rubber transport roller inside the cassette compartment.
Solution:
The rubber transport roller should be cleaned with either:
the special brush delivered together with the labelmaker
or
a cotton bud and a soft solvent (e.g. alcohol).

2. There is a problem with the cassette.
Solution:
Wind the ink ribbon somewhat further by turning the black spool in the cassette clockwise until the ribbon is taut and flat.
If the problem persists, replace the cassette by a new one.

If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

1. The batteries are low (not applicable for DYMO 9000 and DYMO PC-10).
Solution:
- Check if the batteries are still OK and replace them by new ones if necessary. Make sure the new batteries are of a good quality since it often happens that batteries (even new ones) do not provide the power required by the machine.
Use only Alkaline or rechargeable batteries with DYMO machines
or
- Use an adapter if possible. If you choose to do so, please make sure to use an adapter that complies with your machine's power supply specifications. Your dealer can advice you in selecting the right adapter.

2. There is a problem with the cassette.
Solution:
Replace the cassette by a new one.

If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

The cassette is incorrectly positioned in the cassette compartment.
Solution:
Take out the cassette and check that there are no objects in the cassette compartment (e.g. a paper clip, a piece of tape,...) .
Push the cassette firmly back into the compartment in order to make sure it fits at the bottom of the cassette compartment.

The tape is not properly guided through the guidance pins of the cassette while printing.
Solution:
To check this, take out the cassette and make sure the tape is properly guided through both guidance pins of the cassette.

If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

The ink ribbon doesn't move with the label while printing (not for LetraTag).
Solution:
Take out the cassette and check if the ink ribbon isn't at its end or isn't broken.

If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

When trying to print, nothing happens. Instead, arrows are shown on the display.
All functionality for use with tapes wider than 6 mm are not available Problem Details:

When trying to print, nothing happens. Instead, arrows are displayed.

Possible Cause:

The internal Tape size switch is set to 6mm or the unit does not recognize the position of the switch.

Solution:

Set the tape switch, which is inside the cassette compartment according to the width of the tape used. If this does not solve the problem, turn the Label Maker power off, then slide the switch back and forth several times, select the proper tape size again, turn the unit power on and try printing. If this does not resolve the problem, please contact DYMO Support.

Possible Cause(s): During the installation the correct language directory on the CD-ROM was not chosen.

Therefore the installation program copies files from the last directory on the CD-ROM, i.e. the Swedish directory.

Solution:

Prepare to reinstall

Copy the directory in your language from the CD-ROM (e.g. D:) to the computer's hard disk (e.g. C:).
E.g. copy the folder D:\English to C:\
On your C: drive, there is now a folder C:\English

Uninstall the incorrect driver

Run the file LWRemove.exe and follow the online instructions.
This file can be downloaded from the DYMO website
http://www.dymo.com/media/Software/DYMO driver uninstaller.exe. (unzip file after download).
Or it is available from the CD-ROM. See D:\Support Files\LWRemove.exe

Reinstalling the driver

1. Restart the computer.
2. Connect the labelmaker
3. The Found new hardware wizard is started.
4. Click Next.
5. Click Next.
6. Select Specify a location and click Next.
7. Click Browse and select the folder you copied to the hard drive, e.g. C:\English
8. Click Open
9. Click OK
10. Click Finish

The ink ribbon doesn't move with the label while printing.
Solution:
Take out the cassette and check if the ink ribbon isn't at its end or isn't broken.

If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

Possible Cause(s):

1. The LabelMANAGER 400 does get enough power to print a label.
   This is a typical error when the USB-cable is connected to the PC, but without a power adapter or batteries.
   A USB-cable supplies enough power to enable the LabelMANAGER 400 to do some basic operations, but not enough to print.
   Solution:
   Insert batteries or connect the power supply to the LabelMANAGER 400.
   
   
2. The tape got jammed inside the labelmaker
   Solution:
   Clear the jam or remove the tape from around the rubber transport roller inside the cassette compartment.
   To avoid damage, make sure not to touch the printhead while performing this action.
   
   
3. There is glue or dust on the cutter blade causing the tape to jam inside the labelmaker.
   Every time a label is cut, residue from the label's glue remains on the cutter blade. This is a normal phenomenon when the Labelmaker is frequently used.
   Solution:
   It is therefore important to regularly clean the cutter blade in the cassette compartment with either:

• the special brush delivered together with the labelmaker
  or
• a cotton bud and a soft solvent (e.g. alcohol).

If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

1. Switch the LabelMANAGER 400 off.
2. Press and hold the 'cut' key, and switch the LabelMANAGER 400 back on.
3. The message "CUT TEST" is displayed on the LabelMANAGER 400's display screen.
4. Press the 'cut' key. The cutter blade will be moved back to its normal position.
5. Print and cut a label.

If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

International Characters
The labelmaker supports the extended Latin character set using RACE technology. Similar to using a mobile phone keypad, if you press a letter multiple times within a very short time, you will scroll through variations of that letter.
For example, if you repeatedly press the letter a, you will see a à á â ã ä å and so on through all the variations available. The order in which the character variations appear depends on the language you have chosen to use. Currency symbols
The currency key ee also uses RACE to scroll through a number of currency symbols: € £ $
The order these symbols appear depends on the keyboard version and language you have selected.