FAQ
Frequently-Asked Questions
Q: What is DYMO Stamps®?
A: DYMO Stamps® is an exciting postage printing service approved by the US Postal Service. DYMO Stamps® is yours free - just use the software included with any new LabelWriter 400 Turbo, Twin Turbo or Duo. Or, if you already own one of these models, simply sign up for an account and download the software.
Q: Does DYMO Stamps® help me with the new "shape-based" USPS® postage regulations?
A: Absolutely, we’ve recently updated DYMO Stamps® software to ensure that you print the right postage. Simply measure your envelope or package. Then select the mailpiece, class and weight on the DYMO Stamps® software screen. DYMO Stamps® will take it from there – printing the very latest “shape-based” required postage clearly and accurately. No wasted postage. No wasted trips to the Post Office.
Q: What types of postage can I print with DYMO Stamps®?
A: DYMO Stamps® enables you to print postage for First Class, Priority Mail® (1lb. envelope, Flat Rate Envelope and Flat Rate Box), Express Mail® Flat Rate Envelope, International (1 oz.) and postcards.
Q: I understand that DYMO Stamps® saves me time. How does it save me money?
A: DYMO Stamps® is a no-monthly-fee service. Prior to the introduction of DYMO Stamps®, eliminating trips to the Post Office meant renting a postal meter or paying a monthly service fee for other internet postage services. With DYMO Stamps®, all you need is the right LabelWriter printer, Free DYMO Stamps® software and DYMO Stamps® postage label rolls. There is no monthly service fee to have a DYMO Stamps® account.
Q: Can I print DYMO Stamps® on any printer?
A: To print DYMO Stamps® you must have a DYMO LabelWriter 400 Turbo, Twin Turbo or Duo printer.
Q: What if I have a different LabelWriter printer?
A: If you have a LabelWriter XL, EL or 300 series printer, or a LabelWriter 400, you need to upgrade to a LabelWriter 400 Turbo, Twin Turbo or Duo in order to print DYMO Stamps®.
Q: What operating systems is DYMO Stamps® software compatible with?
A: The DYMO Stamps® software works with Windows 2000 and XP, as well as with Macintosh OS X v10.2.8 and later. The Macintosh software also includes a very neat widget for users of OS X v10.4 Tiger.
Q: Can you tell me more about Endicia, DYMO’s postage partner for the DYMO Stamps® service?
A: Endicia is one of three USPS-approved PC Postage vendors. DYMO has partnered with Endicia to offer DYMO Stamps.
Q: Does DYMO offer a postal scale?
A: Yes, DYMO does currently offer a five-pound USB postal scale. This scale works seamlessly with the DYMO Stamps® software. Simply place your mailing item on the scale, wait a few seconds and then press the weight button in the DYMO Stamps software. DYMO Stamps® will calculate and display the precise cost of postage to print. It is listed as an accessory with our LabelWriter 400 Turbo, Twin Turbo and Duo label printer models. A quick link is available in the left hand navigation. Alternatively, you can also click here
Q: Where can I buy the blank DYMO Stamps™ postage labels?
A: DYMO Stamps™ is a unique service recently approved by the USPS. The USPS has restricted distribution of the blank DYMO Stamps® postage rolls to Endicia, our DYMO Stamps® postage partner. You can order additional rolls quite easily through the DYMO Stamps® software. Simply select the "Supplies" menu and then "Buy Postage Labels." Labels are shipped from California and should be delivered to your home or office within seven working days from placing your order.
Q: How many stamps are there on a roll of DYMO Stamps labels?
A: Each roll of DYMO Stamps® labels has 200 blank stamps.
Q: What is the difference between DYMO Stamps® and other internet postage products offered by Endicia and Stamps.com?
A: DYMO Stamps® is a "no-monthly-fee" service that enables you to print postage for envelopes, small packages, Priority Mail®, Express Mail®, International Air Mail (1oz), and postcards. The internet postage services from Endicia and Stamps.com offer additional features such as insurance and tracking, in return for the monthly fee they charge. If you need the extra features offered by Stamps.com or Endicia, you should know that both companies support LabelWriter printers and we endorse them both.
Q: What are the payment options for the postage?
A: You can pay for postage using VISA, MasterCard, Amex, Discover or Diner’s Club or with a direct deduction from your checking account. Postage can be ordered in $10 increments.
Q: How much postage do I need to buy to open my account?
A: None, but you will need to specify a postage payment method when you set up your account. Once you’re ready to print postage, $10 is the minimum amount you can purchase.
Q: If I am an existing DYMO Stamps customer, what happens when postage rates increase?
A: DYMO Stamps is smart. Each time you open the application, it checks for updates and alerts you if there is a new DYMO Stamps™ version. Updating is always fast and simple.
Q: How do I get a refund for misprinted postage?
A: Refunds are not available for postage printed in error. To make sure postage prints properly, use the Test Print feature before printing actual postage. This is especially important when you haven't printed postage for a while or if you've changed your printer configuration.
Q: Can I print postage ahead of time? If so, until when can I use it?
A: DYMO Stamps® postage labels do not have a date stamp. As a result, you can use DYMO Stamps® postage any time - just like regular stamps. If you have a few DYMO Stamps® labels when postage rates change, you can print additional DYMO Stamps® postage to make up the difference.
Q: Can I share my postage account with multiple computers?
A:The USPS® requires that, if you share an account, all users are in the same physical location. If someone works from home, in a different zip code, they will need to open a separate account. If you set up a DYMO Stamps® Windows account you cannot share it with a Mac OS user and vice versa. You will need to set up a separate account.
For instructions on how to share a DYMO LabelWriter on a Mac OS network , click here.
For instructions on how to share a DYMO LabelWriter in a Windows network, click here.
For instructions on how to share a DYMO Stamps postage account , click here.
Q: I'm not a "techie." Is DYMO Stamps® easy to use?
A: DYMO Stamps® is very easy. It was designed to meet the needs of small businesses that don't want to pay the high costs of a meter or stand in line at the Post Office. To see how easy it is to use DYMO Stamps, click here to see a PC demo or here for the Mac demo.
Q: Can I use my LabelWriter to print labels for parcel carriers such as UPS, DHL, and FedEx?
A: UPS, DHL, and FedEx require labels that are 4" x 6" in size, bigger than any LabelWriter printer can print. These services also enable you to print shipping forms on standard printers. For more information, visit the UPS, FedEx, or DHL web sites.
