Assistance

Problem Details:

When labels are printed, the ink ribbon comes out together with the tape. It seems like the labelmaker has printed the text reversed.

Possible Cause(s):

A. The tape has not been used for a while.

Solution:

1. Take out the cassette and pull the tape 10 cm out of the cassette.
2. Wind the ink ribbon somewhat further by turning the black spool in the cassette clockwise until the ribbon is taut and flat.
3. Reinsert the cassette and print an empty label.

B. A new cassette was inserted and the ink ribbon was not taut and flat (not for machines with a carbon retensioner).

Solution:

1. Wind the ink ribbon somewhat further by turning the black spool in the cassette clockwise until the ribbon is taut and flat.
2. Reinsert the cassette and print an empty label.

C. The ink ribbon is broken

Solution:

Replace the cassette by a new one

Possible Cause(s):

There is dust or dirt on the rubber transport roller inside the cassette compartment
or
The carbon ribbon got wrapped around the rubber transport roller inside the cassette compartment

Solution:

The rubber transport roller should be cleaned with either:
the special brush delivered together with the labelmaker
or
a cotton bud and a soft solvent (e.g. alcohol).
or
the carbon ribbon should be gently removed from around the rubber transport roller inside the cassette compartment.

The best way to do this is by pulling the carbon ribbon gently with the use of a pair of tweezers and meanwhile letting the roller turn by pressing the print button. Make sure not to touch the printhead while performing this action, to avoid damage.



If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

POSSIBLE CAUSE(S)

A. Due to heavy use, parts of the print head may get dirty and need cleaning.

Solution:

Clean the print head with:

the special brush delivered together with the labelmaker
or
a cotton bud and a soft solvent (e.g. alcohol).

B. The problem is caused by the cassette.

Solution:

Replace the cassette by a new one.



If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

POSSIBLE CAUSE(S)

The contrast level is too low.

Solution:

Increase the contrast level. For help on how to increase the contrast level, please check the manual that was delivered together with the labelmaker.



If the problem persits, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

POSSIBLE CAUSE(S)

A. The cassette is incorrectly positioned inside the cassette compartment.

Solution:

Take out the cassette and check that there are no objects left inside the cassette compartment (e.g. a paperclip, a piece of tape,...) .
Push the cassette firmly back into the compartment in order to make sure fits at the bottom of the cassette compartment.

B. The ink ribbon is folded.

Solution:

Wind the ink ribbon somewhat further by turning the black spool in the cassette clockwise until the ribbon is taut and flat.

C. The ink ribbon inside the cassette keeps folding.

Solution:

Replace the cassette by a new one.



If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

POSSIBLE CAUSE(S)

A. The batteries are low.

Solution:

Check if the batteries are still OK and replace them by new ones if necessary. Make sure the new batteries are of a good quality since it often happens that batteries (even new ones) do not provide the power required by the machine. Use only Alkaline or rechargeable batteries with DYMO machines.
or
Use an adapter if possible. If you choose to do so, please make sure to use an adapter that complies with your machine's power supply specifications. Your dealer can advice you in selecting the right adapter.

B. There is dust or dirt on the rubber transport roller inside the cassette compartment.

Solution:

The rubber transport roller should be cleaned with either:
the special brush delivered together with the labelmaker
or
a cotton bud and a soft solvent (e.g. alcohol).

C. There is a problem with the cassette.

Solution:

Wind the ink ribbon somewhat further by turning the black spool in the cassette clockwise until the ribbon is taut and flat.

If the problem persists, replace the cassette by a new one.



If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

POSSIBLE CAUSE(S)

A. The batteries are low.

Solution:

Check if the batteries are still OK and replace them by new ones if necessary. Make sure the new batteries are of a good quality since it often happens that batteries (even new ones) do not provide the power required by the machine. Use only Alkaline or rechargeable batteries with DYMO machines.
or
Use an adapter if possible. If you choose to do so, please make sure to use an adapter that complies with your machine's power supply specifications. Your dealer can advice you in selecting the right adapter.

B. There is a problem with the cassette.

Solution:

replace the cassette by a new one.



If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

POSSIBLE CAUSE(S)

The ink ribbon doesn't move with the label while printing.

Solution:

Take out the cassette and check if the ink ribbon isn't at its end or isn't broken.



If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

POSSIBLE CAUSE(S)

1. The cassette is incorrectly positioned in the cassette compartment.

Solution:

Take out the cassette and check that there are no objects in the cassette compartment (e.g. a paper clip, a piece of tape,...) .

Push the cassette firmly back into the compartment in order to make sure it fits at the bottom of the cassette compartment.

2. The tape is not properly guided through the guidance pins of the cassette while printing.

Solution:

To check this, take out the cassette and make sure the tape is properly guided through both guidance pins of the cassette.



If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

PROBLEM DETAILS

The tape does not come out of the labelmaker or stops feeding while the label is printed.



POSSIBLE CAUSE(S)

1. There is no tape cassette in the labelmaker or the cassette is at its end.

Solution:

Replace the cassette by a new one.

2. There is dust or dirt on the rubber transport roller inside the cassette compartment .

or

the carbon ribbon got wrapped around the rubber transport roller inside the cassette compartment .

Solution:

The rubber transport roller should be cleaned with either:

- the special brush delivered together with the labelmaker

or

- a cotton bud and a soft solvent (e.g. alcohol).

or

- the carbon ribbon should be gently removed from around the rubber transport roller inside the cassette compartment.
The best way to do this is by pulling the carbon ribbon gently with the use of a pair of tweezers and meanwhile letting the roller turn by pressing the print button. Make sure not to touch the printhead while performing this action, to avoid damage.

3. The cassette is incorrectly positioned inside the cassette compartment.

Solution:

Push the cassette firmly into the compartment in order to make sure it fits at the bottom of the cassette compartment.

4. There is glue or dust on the cutter blade.

Every time a label is cut, residue from the label's glue remains on the cutter blade. This is a normal phenomenon when the Labelmaker is frequently used.

Solution:

It is therefore important to regularly clean the cutter blade in the cassette compartment with either:

- the special brush delivered together with the labelmaker

or

- a cotton bud and a soft solvent (e.g. alcohol).

5. The tape is not properly guided through the guidance pins of the cassette while printing.

Solution:

To check this, take out the cassette and make sure the tape is guided properly through both guidance pins of the cassette.

6. The piece of tape is not coming out far enough of the cassette and has no contact with the transport roller.

Solution:

Pull the tape 5 cm out of the cassette and try again.



If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

The selected font size is too large to be printed.

Solution:

Select a smaller font size.

When printing a vertical wrap label with a 12mm tape the maximum number of characters that can be printed is 3.

Solution:

Use a 19mm tape to print a maximum of 5 characters. Every character after the fifth will not be printed.

It is not possible to combine/print graphics with the functionnality ‘ Module Marking’.

Possible Cause(s):

Depending on the label material, when printing, the label is being transported by the printer slightly too far or not far enough.
This causes the modules being slightly too long or too short.
The printed vertical lines are shifted too far to the right.

Solution:

Reduce the module length by 0,5 mm.
E.g. for module length 17,5 mm, enter 17 mm (when too long) or 18 mm (when too short) instead.

No, unfortunately not. After inserting a new tape cassette, printing will need to be restarted and the labels that still need to be printed, have to be re-selected.

PROBLEM DETAILS
When certain keys on the keyboard are pressed, the labelmaker does not react.

POSSIBLE CAUSE(S)

There is dust or dirt under the keymat.

Solution:

The labelmaker will have to be cleaned. Return the faulty labelmaker to your dealer who will handle the repair procedure from there.

With the AC Adapter connected and the printer turned off the battery pack is not charged.
The printer should first be turned on again ( by pressing the power-on key 1x) in order to initiate the charging.
When the printer shuts off after 2 minutes, the charging will continue.

PROBLEM DETAILS:

The label cannot be removed from the labelmaker after the tape has been cut.
The label is not properly cut-off.

POSSIBLE CAUSE(S):

1. There is glue or dust on the cutter blade.

Every time a label is cut, residue from the label's glue remains on the cutter blade. This is a normal phenomenon when the Labelmaker is frequently used.

Solution:

It is therefore important to regularly clean the cutter blade in the cassette compartment with either:
the special brush delivered together with the labelmaker
or
a cotton bud and a soft solvent (e.g. alcohol).

2. Objects (e.g. a piece of tape,...) obstructing the cutter blade's normal operation.

Solution:

Take out the cassette and check that there are no objects in front of the cutter blade (e.g. a piece of tape,...) . Remove all strange objects from the cutter blade and push the cassette firmly back into the compartment in order to make sure it fits properly at the bottom of the cassette compartment.



If the problem persists, your labelmaker will have to be repaired. Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.



WARNING: when cleaning the cutter blade or the cassette compartment, make sure the cutter blade is never touched with any metal object as this might reduce the sharpness of the blade.

PROBLEM DETAILS:

Display Line 1 shows ERROR 5
Display Line 2 shows CARD ERROR
This error message indicates a problem with the memory card.

1. There are no files present onto the memory card.

A common error is trying to use the memory card that was delivered in the package with the ILP219. This memory card is empty however and will produce the above error.

Solution:

Load data on the card first.

2. No contact between the card and the printer.

Solution:

Slide the card further or less into the printer.

3. Faulty memory card.

Solution:

Replace the card by another card

PROBLEM DETAILS:

Display Line 1 shows ERROR 6
Display Line 2 shows PRINT ERROR

This error message indicates a problem:

1. while printing information from memory card.

The label that caused the error will be shown in the edit buffer.



2. There is not enough power to print properly.

Because of empty batteries or empty battery pack.

Solution:

Check the battery pack or replace low batteries