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Good to know

In most cases, problems are solved by checking these 3 basics:

1. Are the correct batteries being used?
- Batteries might be low
- it is advised to use only Duracell Alkaline batteries with DYMO machines
- DYMO machines will not work with Carbon type batteries
- All batteries used in the machine should be of the same brand
- Old batteries should not be used in combination with new batteries

2. Is the print head clean?
Clean the print head with the special brush delivered together with the labelmaker or a cotton bud and a soft solvent (e.g. alcohol).

3. Is the cassette correctly positioned?
Push the cassette firmly into the compartment in order to make sure it fits at the bottom of the cassette compartment.

HowTo

Troubleshooting

Software

Manuals

Sharing
- Sharing LabelMANAGER or LabelPOINT on a Windows 2000 network (D030004)
  SUMMARY
  A. Connecting the LabelMANAGER or LabelPOINT
  B. Configuring the LabelMANAGER or LabelPOINT as a network printer
  C. How to print from another PC to the LabelMANAGER or LabelPOINT
  D. General tips on sharing the LabelMANAGER or LabelPOINT as a network printer.
  
  DETAILED INFORMATION
  Important: to successfully install the LabelMANAGER or LabelPOINT, the accompanying software and the necessary drivers, you will need to have sufficient access rights (e.g. administrator rights) on this network. Since each network configuration is unique we advise you to check this with the network administrator prior to installing the software.
  
  A. Connecting the LabelMANAGER or LabelPOINT
  
  1. Connect the LabelMANAGER or LabelPOINT to the PC on a free USB port and make sure the power is turned on.
  2. Complete the installation procedure for the software.
  The software will also install and detect the LabelMANAGER or LabelPOINT.
  The LabelMANAGER or LabelPOINT will be installed locally, on your PC only.
  
  B. Configuring the LabelMANAGER or LabelPOINT as a network printer
  
  To configure the LabelMANAGER or LabelPOINT as a network printer
  1. On the Windows taskbar, click the Start button, point to Settings, then click Printers.
  The Printers dialog box is displayed.
  2. Right-click on the LabelMANAGER or LabelPOINT icon and click on Sharing.
  The Properties dialog box is displayed.
  3. Select the Shared check box and fill in a name in the Share Name box.
  4. Click the Security Tab.
  5. Click Add to add the persons you want give access to your LabelMANAGER or LabelPOINT printer. When the names have been selected, click Add and click OK.
  6. Click OK.
  The LabelMANAGER or LabelPOINT printer is now shared as a network printer.
  
  C. How to print from other PC's to the LabelMANAGER or LabelPOINT
  
  Important:
  If the LabelMANAGER Software will also be installed on this PC, you should click Cancel when the Program will now install the Printer Drivers pop-up window appears during the installation of the software.
  To print to a shared LabelMANAGER or LabelPOINT, you should add the LabelMANAGER or LabelPOINT printer driver as follows:
  1. On the Windows taskbar, click the Start button, point to Settings, then click Printers.
  The Printers window is displayed.
  2. Double-click the Add Printer icon.
  The Add Printer Wizard is started.
  3. Click Next.
  4. Select Network printer and click Next.
  5. Enter the Network path or queue name or browse to destination path, then click OK and click Next.
  6. Click Finish.
  The printer is installed and a printer icon is added to the Printers window.
  
  Tip:
  To see if the installation was successful, 1. Right-click the LabelMANAGER or LabelPOINT icon and select Properties... in the shortcut menu.
  2. On the General tab, click Print Test Page.
  
  D. General tips on sharing the LabelMANAGER or LabelPOINT as a network printer.
  1. Can the LabelMANAGER or LabelPOINT be installed and viewed as a 'normal' printer?
  Yes, the LabelMANAGER or LabelPOINT behaves as a common printer.
  2. Is there a maximum number of workstations/users that can use the printer simultaneously?
  No, there is not.
- Sharing LabelMANAGER or LabelPOINT on a Windows XP network (D030005)
  SUMMARY
  A. Connecting the LabelMANAGER or LabelPOINT
  B. Configuring the LabelMANAGER or LabelPOINT as a network printer
  C. How to print from another PC to the LabelMANAGER or LabelPOINT
  D. General tips on sharing the LabelMANAGER or LabelPOINT as a network printer.
  
  DETAILED INFORMATION
  Important: to successfully install the LabelMANAGER or LabelPOINT, the accompanying software and the necessary drivers, you will need to have sufficient access rights (e.g. administrator rights) on this network. Since each network configuration is unique we advise you to check this with the network administrator prior to installing the software.
  
  A. Connecting the LabelMANAGER or LabelPOINT
  
  1. Connect the LabelMANAGER or LabelPOINT to the PC on a free USB port and make sure the power is turned on.
  2. Complete the installation procedure for the software.
  The software will also install and detect the LabelMANAGER or LabelPOINT.
  The LabelMANAGER or LabelPOINT will be installed locally, on your PC only.
  
  B. Configuring the LabelMANAGER or LabelPOINT as a network printer
  
  To configure the LabelMANAGER or LabelPOINT as a network printer
  1. On the Windows taskbar, click the Start button, then click Printers and Faxes.
  The Printers dialog box is displayed.
  2. Right-click on the LabelMANAGER or LabelMANAGER icon and click on Sharing .
  The Properties dialog box is displayed.
  3. Select the Share this printer check box and fill in a name in the Share Name box.4. Click OK.
  The LabelMANAGER or LabelPOINT printer is now shared as a network printer.
  
  C. How to print from other PC's to the LabelMANAGER or LabelPOINT
  
  Important:
  If the LabelMANAGER Software will also be installed on this PC, you should click Cancel when the Program will now install the Printer Drivers pop-up window appears during the installation of the software.
  To print to a shared LabelMANAGER or LabelPOINT, you should add the LabelMANAGER or LabelPOINT printer driver as follows:
  1. On the Windows taskbar, click the Start button, then click Printers and Faxes.
  The Printers window is displayed.
  2. Double-click the Add Printer icon.
  The Add Printer Wizard is started.
  3. Click Next.
  4. Select Network printer and click Next.
  5. Select Connect to this printer (or browse to ... ) and click Next.
  6. Enter the Network path or queue name or browse to destination path, then click OK , click Yes and click Next.
  7. Click Finish.
  The printer is installed and a printer icon is added to the Printers window.
  
  Tip:
  To see if the installation was successful, 1. Right-click the LabelMANAGER or LabelPOINT icon and select Properties... in the shortcut menu.
  2. On the General tab, click Print Test Page.
  
  D. General tips on sharing the LabelMANAGER or LabelPOINT as a network printer.
  1. Can the LabelMANAGER or LabelPOINT be installed and viewed as a 'normal' printer?
  Yes, the LabelMANAGER or LabelPOINT behaves as a common printer.
  2. Is there a maximum number of workstations/users that can use the printer simultaneously?
  No, there is not.
How to print from...?
- How to print from Excel 97/2000 to the labelmaker? (D000052)
  Set the DYMO Labelmaker as default printer
  1. On the Windows taskbar, click the Start button, point to Settings, then click Printers.
  The Printers page is displayed.
  2. Right-click the DYMO LabelMaker icon and click Set as default.
  
  To Print from Excel to the labelmaker
  1. On the Windows taskbar, click the Start button, point to Programs, then click Microsoft Excel.
  The program is started.
  2. On the File menu, click Page Setup...
  The Page Setup dialog box is displayed.
  3. Choose either Landscape or Portrait in the Orientation option Choose the correct label size out of the dropdown list in the Paper size option.
  4. Click the Margins tab and set following margins to zero: top, bottom, left and right.
  5. Click OK
  6. The labelsizes are indicated on the worksheet by dashed lines.
  
  Data can now be entered on the labels and the labels can be printed to the labelmaker.
- How to print from Word 97/2000 to the labelmaker? (D000067)
  Set the DYMO Labelmaker as default printer
  
  1. On the Windows taskbar, click the Start button, point to Settings, then click Printers.
  The Printers page is displayed.
  2. Right-click the DYMO LabelMaker icon and click Set as default.
  
  To Print from Word to the labelmaker
  1. On the Windows taskbar, click the Start button, point to Programs, then click Microsoft Word.
  The program is started.
  2. On the File menu, click Page Setup...
  The Page Setup dialog box is displayed.
  3. Click the Paper Size tab and choose either Landscape or Portrait in the Orientation option Choose the correct label size out of the dropdown list in the Paper size option.
  4. Click the Margins tab and set following margins to zero: top, bottom, left and right.
  5. Click
  OK
  6. Click Fix
  7. Click OK
  The labelsizes are indicated on the worksheet .
  Data can now be entered on the labels and the labels can be printed to the Labelmaker.
General How To
- Where to find serial numbers? (D000024)
  The serial number is printed on a white label. This label can be found in either the cassette compartment or in the battery compartment.
- How to remove the remaining adhesive in case some adhesive is left behind after removing D1 tape? (D060017)
  If the tape was glued unto a delicate surface (e.g. painted or enamelled), the customer can use the following products :
  - isoprophyl alcohol
  - isoprophanol
  - desinfectant alcohol
  
  Otherwise, the customer can also use :
  - white spirit
  - ethylacetaat
  - acetone
  - nail polish remover
- How many labels can a Labelmaker print in its lifetime? (D050017)
  The LabelManagers and LabelPoints are designed to print 250 D1-7m cassettes, no matter what tape width or data (barcode, characters, symbols,...) the label may contain.

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