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LabelWriter 320 Product Image

Good to know

  • 1. Check our software tip
    How to create a new label.pdf


    2. Solving printing problems:
    In most cases, problems are solved by checking whether the spools are firmly pressed against the label roll:
      
Troubleshooting
  • Error messages
    • The error message:"This program requires a Dymo Printer. Please reinstall your printer driver." is displayed, when starting DLS 7.x



      DYMO has created an installer to fix this problem.
      Simply download and run this file.
      ASINSTALL.EXE

    • The error message: "Exception Eprinter in module LABELS.DLL at ...." is displayed.
      or
      The error message: "Access violation at address ... in module DYMOLBL.EXE" is displayed

      A. This problem can occur when DLS 7.x was installed over DLS 6.x, without first uninstalling DLS 6.x.
      Solution:
      Delete the file Dymolbl.ENG.
      DLS will still work, however, all default settings will be incorrect.

      The settings will need to be set correctly.
      On the DLS menubar, click Preferences and set the preferences as desired.
      The default values are:
      Default label file folder should be set to "C:\Documents and Settings\All Users\Shared Documents\DYMO Label\Label Files"
      Default address book folder should be set to "C:\Documents and Settings\All Users\Shared Documents\DYMO Label\Address Books"
      Default clipart folder should be set to "C:\Documents and Settings\All Users\Shared Documents\DYMO Label\Clipart"

      B. An incorrect printer has been selected in the DYMO software.
      Solution:
      1. Start the DYMO Software.
      2. Click on File and point to Change printer.
      3. Click the LabelWriter model connected to the PC (e.g. Dymo Turbo)


      C. Occasionally, double-clicking the print command button in the list manager is not handled properly by the software.
      Solution:

      Single-click the print command button.


      D. An incorrect driver has been installed.
      Solution:
      Run the DYMO Driver Uninstaller
      Restart the PC and install the correct driver.

      To remove and reinstall the printer driver:
      1. On the Windows taskbar, click Start, point to Settings and click Printers (& Faxes).
      The printers window is displayed.
      2. Double-click the LabelWriter icon and delete any documents waiting to be printed.
      3. Close all programs.
      4. On the Windows taskbar, right-click on Start and click Explore.
      Windows Explorer is started.
      5. Double-click the file C:/Program Files/DYMO Label/Support Files/LW Remove.exe
      6. Unplug the LabelWriter's USB connection from the back of pc and click OK.
      7. Choose Select all and then remove.
      Once the driver has disappeared from the printers dialog box, click Close.
      Restart the PC.
      8. When Windows has restarted, on the Windows taskbar, click Start, point to Programs, point to DYMO Label and click Uninstall DYMO Label.
      9. Reconnect the LabelWriter to the computer and reinstall both driver and software.

    • The error message:"The macros in this project are disabled. Please refer to the online help or documentation of the host application to determine how to enable macros." is displayed when trying to install the Word Add-In on Microsoft Office Word 2000.

      Possible Cause(s):
      The security level for macros is set to High. The DYMO macro is automatically disabled.

      Solution:

      1. On the menu bar of Microsoft Word 2000, click Tools, point to Macro and click Security.
      2. The Security window is displayed.
      3. Select Low and click OK.
      4. Close Microsoft Word 2000.
      5. Install the Word Add-in.

      If required, the security setting can now be set back High.

      More Information:
      This problem was solved in DYMO LabelWriter Software v7.2.4.

    • The error messages: "Error creating folder. 1008:-9,-5000 Access denied error" and "You do not have enough access privileges for this instalation." when trying to install DYMO LabelWriter Software 6.0 on Mac OS 10.X are displayed.

      Possible Cause(s): The user does not have enough access privileges for installing the DLS. To learn more about permissions in Mac OS X: http://docs.info.apple.com/article.html?artnum=106712 Solution: For Mac OS 10.1.5 Repair permissions can be repaired using Disk Utility. A detailed explanation can be found here: http://docs.info.apple.com/article.html?artnum=106900 For Mac OS 10.2.x and Mac OS 10.3.x Repair permissions can be repaired using Disk Utility by following these steps: 1. Close all files and applications on the disk you want to verify or repair. 2. Open Disk Utility, located in Applications/Utilities, and select the disk in the left column. 3. Click First Aid. 4. Click Verify Disk to test it or Repair Disk to test and repair it. A more detailed explanation can be found here: http://docs.info.apple.com/article.html?artnum=25751 (The article only mentions 10.3 but it’s the same for 10.2) Or Repair permissions can be repaired using Cocktail by following these steps: 1. Make sure you have administrator rights 2. Open Cocktail 3. Fill in the administrator name and password 4. Click the ‘Disks’ button on the top bar 5. Open the ‘Permissions’ tab-page and click the ‘Repair’ button 6. It may take a while to finish Cocktail can be downloaded from: http://www.macosxcocktail.com/download.html This is a demo version and can be used max. 10 times.

    • The error message: "Unable to open file/application/dymolabel/labelfile/shipping(30256).dls" is displayed, when trying to start DYMO Label Software

      This problem has something to do with the international settings. The language of the DYMO Label Software has to be the same as the language in the international settings.

      Solution:


      1. Make sure DYMO Label Software is closed.
      2. To open the international settings, open the system preferences ( icon 'apple' in the toolbar) and click on the icon 'International'.
      In the tab 'Language' a language list is displayed.
      3. If the Macintosh is running an OS in an English language, British English has to be the first language in the list.
      If the Macintosh is running an OS not in an English language, the second language in the list should be the same as the language of DYMO Label Software.
      If not, just drag the language to the first or second place of the list.
      E.g.
      - If a English DYMO Label Software has been installed onto an English OS , British English has to be the first language in the list.
      - If a English DYMO Label Software has been installed onto a Norwegian OS , British English has to be the second language in the list.
      4. Delete the file 'com.dymo.DYMOlabel.plist.
      This file is located in the folder /users/<username>/Library/Preferences


      When reopening DYMO Label Software, the error message is no longer displayed.


      Important notes: - In all cases, the language can also be placed in first place, but the OS language will also change then.

      - When an English DYMO Label Software has been installed, the language has to be 'British English' and not 'English' or 'U.S. English'!
      If British English is not available in the list, it has to be added.
      To add it to the list:
      1. Click the button "Edit" next to the language list
      2. Select "British English" and press ok.
      The language is now at the bottom of the language list.
      Depending on the above described situations, drag "British English" to the first or second place of the language list and close the international settings.

    • The error message:"please insert compact disc windows XP" is displayed during the installation of DLS.

      PROBLEM DETAILS
      The installation cannot find one or more of these files:
      UNIRES.dll.
      UNIDRV.dll
      UNIDRVUI.dll

      POSSIBLE CAUSE(S)
      This problem might occur on systems running Windows XP, without Service pack installed

      Solution 1:

      Upgrade Windows XP to service pack

      Solution 2:

      The files unidrv.dll, unires.dll and unidrvui.dll are located in this folder: C:\\Windows\Driver Cache\i386\driver.cab\.
      Make a new folder and copy the files into that folder.
      When the installation asks for the file unidrv.dll, unires.dll and unidrvui.dll, browse and point to this new folder.

      To locate and copy the files


      1. On the Windows taskbar, right-click Start and click Explore .
      Windows Explorer is started.
      2. Click once the directory c:\
      The directory is high-lighted.
      3. On the menu bar, click File, point to New and click Folder.
      4. Name the new folder, e.g. DLSinstallation
      5. Browse to the directory C:\\Windows\Driver Cache\i386\driver.cab\ and click the file unirdrv.dll
      The file is high-lighted.
      6. On the menu bar, click Edit and click Copy.
      7. Browse to the newly created directory, e.g. C:\ DLSinstallation and click this directory.
      The directory is high-lighted.
      8. On the menu bar, click Edit and click Paste .
      The file is copied into the correct directory.

      Repeat the steps for the files unires.dll and unidrvui.dll

    • The error message:"Unable to write to Dymolbl.ini" is displayed.

      This problem is most likely to occur on Windows XP Home editions on NTFS partition and where the current user has restricted rights.

      Solution:

      1. Log on, using the user's login.
      2. Make sure the user has been given local administrator rights.
      3. Install the software and Word Add-in.
      4. Start the DYMO LabelWriter Software and print a label.
      5. Start Microsoft Word and print a label using the Word Add-in.
      If necessary, log off and set the user's rights back to the regular rights.

      The user will now have write access to the DYMO Label directory because he is the creator/owner of the folders and files.

    • The error message:"The hardware for this device cannot be installed. The driver installation file for this device is missing a necessary entry. This may be because the INF file was written for windows 95 or later." is displayed, when installing the LabelWriter on Windows XP.

      Solution:

      1. Delete the file infcache.1
      This file is located in C:\Windows\inf\
      2. Restart Windows XP
      3. Reconnect the LabelWriter to the PC and install the driver.

      If the problem persists:

      1. Uninstall the LabelWriter, using LWRemove.exe
      2. Delete the file infcache.1
      This file is located in C:\Windows\inf\infcache.1
      3. Restart Windows XP
      4. Reconnect the LabelWriter to the PC and install the driver.

      If the problem still persists, replace the usbprint.inf file in WINDOWS\INF with the one from the Windows XP CDROM

      Steps:

      1. Uninstall the LabelWriter, using LWRemove.exe
      2. Move usbprint.inf, usbprint.pnf and infcache.1 out of the WINDOWS\INF directory (to the desktop)
      3. Create a directory C:\Test
      4. Copy the file usbprint.in_ from the Windows XP CDROM to C:\Test
      5. Open a DOS prompt in the Test directory and execute the command "expand usbprint.in_ usbprint.inf
      6. copy usbprint.inf to WINDOWS\INF
      7. Reconnect the LabelWriter and install the driver.

    • The error message:"Where is the print set up utility?" or "Where is the print center?" is displayed when trying to print to the LabelWriter.

      Cause:

      The printer setup utility is not in the same folder as the 'DYMO Label Software' folder.



      Solution:

      1. Locate the "Printer Setup Utility". By default this can be found in the folder Applications\Utility.
      If not, search this file.
      2. Make a copy of it.
      3. Place the copy with the same name as the original file, i.e. "Printer Setup Utility", in the folder where also the 'DYMO Label Software' folder is located.
      By default, this is in the Applications folder (one level up). If not, search for this folder.
      The printer setup utility is now in the same folder as the 'DYMO Label Software' folder.

      Printing should now be possible.

    • The error message:"Unable to create DYMO activeX object, please reinstall DLS and try again." is displayed when trying to print using the Word Add-in.

      This problem was resolved in DLS 7.2

      If the problem persists, update the virus scanner software.

      If, after this, the problem still persists, disable the virusscanner before using the Word Add in.

    • The error message:"Cannot find ***\unidrv.dll" is displayed when installing the LabelWriter Software.

      Possible cause:
      The installation cannot find the correct location of the file UNIDRV.dll

      Solution:

      For Windows 2000:

      1. On the Windows taskbar, click Start, point to Search and click For files or folders.
      The Search Results window is displayed.
      2. In the Search for Files or Folders named box, type UNIDRV.DLL and click Search now.
      The search results are displayed.
      3. Type in file paths, one by one, into the browser box of the error message until one of them is accepted.
      One of these files is most probably the correct one to use:
      C:\WINDOWS\Servicepackfiles\i386\sp2.cab
      C:\WINDOWS\Servicepackfiles\i386\sp1.cab
      C:\WINDOWS\Servicepackfiles\i386\driver.cab

      For Windows XP:

      1. On the Windows taskbar, click Start and click Search.
      The Search Results window is displayed.
      2. Click All Files and Folders.
      3. Click More Advanced options.
      4. Select Search system folders and select Search subfolders
      5. In the All or part of the file name box, type UNIDRV.DLL and click Search.
      The search results are displayed.
      6. Type in file paths, one by one, into the browser box of the error message until one of them is accepted.
      One of these files is most probably the correct one to use:
      C:\WINDOWS\Servicepackfiles\i386\sp2.cab
      C:\WINDOWS\Servicepackfiles\i386\sp1.cab
      C:\WINDOWS\Servicepackfiles\i386\driver.cab

    • The error message:"Changes have been made that affect the global template, Normal.dot. Do you want to save those changes?" is displayed when closing Word.

      This is an option in Word.

      Solution:

      To prevent this message being displayed, turn off the feature.
      1. On the Word menu bar, click Tools and click Options.
      2. On the tab page Save, unselect the option Prompt to save Normal template.
      3. Click OK.

      Make sure the normal.dot file is not set on "Read Only" and that the normal.dot can only be used on the local PC.

    • The error message:"This screen resolution is not supported" is displayed when starting DLS.
      or
      The screen resolution changes after starting DLS.

      The option 'Run in 640 x 480 screen resolution is selected for DLS'.

      Solution:

      Unselect the option 'Run in 640 x 480 screen resolution is selected for DLS'.

      1. Right click the DYMO icon on your desktop and select Properties.
      2. Click the Compatibility tabpage.
      3. Disable Run in 610x480 screen resolution (or 800x600).
      4. Click OK.

    • The error message:"C:\Documents and Settings\All Users\Documents is not accessable. Access denied" is displayed, when installing DLS 7.x

      Problem Details:
      The installation fails when trying to access the file samplelist.dal, that should be placed in C:\Documents and Settings\All Users\Documents\DYMO Label\Address Books\

      Possible Cause(s):
      This is a known issue with Microsoft.

      Solution:

      The solution is described at http://support.microsoft.com/default.aspx?scid=kb;en-us;897103

    • The error message:"Cannot install this device. No driver found for this device." is displayed at the end of the installation.

      Solution:
      - Search C:\WINDOWS\INF for the file NTPRINT.INF
      - If it is found, rename it to NTPRINT.OLD
      - Go to C:\WINDOWS\ServicePackFiles\i386 and copy the file NTPRINT.INF to C:\WINDOWS\INF
      (If there is no ServicePackFiles folder, the customer needs to install the latest Windows SP
      - Delete INFCACHE.1
      - Reboot and install printer

    • Error message: C:\Windows\System32\Autoexec.nt The system file is not suitable for running MS-DOS and Microsoft Windows applications; or C:\Winnt\System32\config.nt The system file is not suitable for running MS-DOS and Microsoft Windows applications; or config.nt The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the application.

      This document refers to Microsoft KB article. http://support.microsoft.com/default.aspx?scid=kb;en-us;324767
      This article is available in all supported languages. Next to the article is a button: "Translate article".

      When trying to start or install DLS on a Windows XP-based computer, an error message similar to the above ones may occur. This issue may occur if one or more of the following files are missing or damaged:
      - Confin.nt
      - Autoexec.nt
      - command.com

      To resolve the problem:

      1. Insert the Windows XP CD into the CD drive or DVD drive.

      2. Click Start.

      3. Click Run.

      4. In the Open Box, type cmd, and then click OK .

      5. At the command prompt, type the following commands, pressing ENTER after each command:

      * expand CD-ROM Drive Letter:\i386\config.nt_ c:\windows\system32\config.nt

      * expand CD-ROM Drive Letter:\i386\autoexec.nt_ c:\windows\system32\autoexec.nt

      * expand CD-ROM Drive Letter:\i386\command.co_ c:\windows\system32\command.com

      * exit

      6. Start or install the programme. If the issue is resolved, do not complete the remaining steps. If the issue is not resolved got the het next step.

      7. Note: the command.com file is not edited or creatd in the follwing process. Because of this, you may have to expand if from your Windows XP CD Rom.

      Start notepad.

      8. In Notepad, type the following entries:

      dos=high, umb

      device=%SYSTEMROOT%\system32\himem.sys

      files=40

      9. On the File menu, click Save As.

      10. In the File name box, type Config.nt , and then click Save. Close the config.nt file.

      11. On the File menu, click New.

      12. In the new blank document, type the following entries:

      * @echo off

      * lh %SYSTEMROOT%\system32\mscdexnt.exe

      * lh %SYSTEMROOT%\system32\redir

      * lh %SYSTEMROOT%\system32\dosx SET BLASTER=A220 I5 D1 P330 T3

      13. On the File menu, click Save As.

      14. In the File Name box, type Autoexec.nt , and then click Save. Cose the Autoexe.nt file.

      15. Start Windows Explorer. Locate the Config.nt file, right-click the Config.nt file, and then click Copy.

      16. Right-click the %SYSTEMROOT%\System32 folder, and then click Paste.

      17. Locate the Command.com file, right-click the expanded Command.com file, and then click Copy.

      18. Right-click the %SYSTEMROOT%\System32 folder, and then click Paste.

      19. Locate the Command.com file, right-click the expanded Command.com file, and then click Copy.

      20. Right-click the %SYSTEMROOT%\System32 folder, and then click Paste. Restart your computer.

      If the issue continues to occur, copy the Autoexec.nt and Config.nt files from the Repair folder in Windows to the System folder. To do so, follow these steps:

      1. Click Start, click Run, type c:\windows\repair, and then click OK.

      2. Click Start, click Run, type c:\windows\repair, and then click OK.

      3. Click Start, click Run, type c:\windows\system32, and then click OK.

      4. Right-click anywhere in that folder, and then click Paste .

      5. Right-click the Autoexec.nt file that you just copied, and then click Properties.

      6. Click to select Read-Only, and then click OK .

      7. Repeat steps 1 through 6 to copy the Config.nt file.

      Note: Enable Read-Only permissions or the files will be removed after you restart Windows.

      All information can be found on http://articles.networktechs.com/413-p1.php

  • Print quality or label transport
    • Quality of pictures is not as expected.

      Of course the LabelWriters are not designed as photo printers and have some limitations: - the LabelWriters 310/320/330 Turbo are limited to 300 dpi - the LabelWriters EL40/60/Turbo are limited to to 203 dpi. - LabelWriters cannot print grey tones, but rather immitate grey tones by dithering

      As a consequence of these limitations, a LabelWriter cannot give the same print result as e.g. an inkjet or a laser printer.

      Next to that, the quality also depends on the quality of the used picture/photo. A few hints of changes to pictures that could improve the print quality: - reduce the pixels of the used photos into 300 pixels per inch - convert the pictures into grey values - use a bitmap (.bmp) format

    • The print on the label becomes vague on a book protected by self-adhesive transparent covers.

      Problem Details:
      In some cases, books are covered with self-adhesive transparent material to extend the life of paperbacks, protect them from spills, dirt and rough handling, to add strength to paperback books so they stand up on shelving like hardcover books. etc.
      Libraries are a typical example where books are covered.
      However, after some time, the print on label (that has been covered as well) starts to become vague. Mostly, the label does not discolour.

      The DYMO LabelWriters use a direct thermal transfer method (cfr. a fax machine) to print labels.
      There is no ink involved. Hence, these labels are more sensitive to discoloration than e.g. plastic labels made with the use of an ink ribbon.
      Causing factors can be sun light, aggressive substances such as glue, acid, etc.

      Most likely, a substance in the glue of the self-adhesive cover is affecting the print on the label.

      Solution:
      Tips and alternatives to avoid this discoloration:
      Avoid contact between label and glue, e.g.:
      after sticking the label on the book, put a piece of transparent, non-adhesive material over the label, before covering the book.
      first cover the book. Then stick the label on the cover (to avoid contact with the glue).
      Ask the supplier of the covers for advise on the glue or known alternatives.
      Use a D1 labelling system, such as a DYMO LabelMANAGER PC or a DYMO LabelMANAGER 450. These machines use plastic labels in combination with an ink ribbon. The DYMO Helpdesk can give you more information in this matter.

    • A label got stuck inside of the Labelwriter.

      Together with the DYMO LabelWriter a cleaningcard was delivered.
      Feed this card a few times through the LabelWriter, in order to remove label.

      If the label remains stuck, try to gently pull it out of the LabelWriter.

      If the problem persists, the Labelwriter needs to be repaired. Return the LabelWriter to your dealer, who will handle the repair procedure from there.

    • The LabelWriter feeds multiple labels, then stops and the green led starts to blink.

      In some cases, the spool wheel (=right part of spool when inserted in the printer) may slide slightly to the right causing the roll of labels to also move to the right.
      If the label migrates far enough, the index holes (=hole between each label) fall out of alignment with the sensor.

      Solution:

      Pull the black lever inside the label compartment and reposition the labels back to the left.
      Push the spool wheel back to the left, squeezing the labels firmly between the two spool wheels.

      Alternatively, a piece of adhesive tape could be wrapped around the spool axis.
      This will prevent the spool wheel from sliding easily.

    • Too many labels come out of the LabelWriter when trying to print

      POSSIBLE CAUSE(S)
      The LabelWriter has a photocell or optical sensor to detect the beginning and the end of a label. This sensor, in conjunction with the labels and the printer mechanism determine how far a label advances during printing. The problem may be caused by:


      The label
      Solution:
      1. Make sure DYMO labels are being used and that there is an oval hole between each label. Only DYMO labels are LabelWriter compatible.
      2. Make sure the oval hole between each label is at the left side in the LabelWriter.

      The optical sensor is dirty
      Solution:
      Together with the LabelWriter, a cleaning card was delivered in the package.
      Feed this card a couple of times through the LabelWriter. The roller, optical sensor and print head will be cleaned.

      The optical sensor is damaged
      Solution:
      Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

    • After restarting the computer, the printing of the first label is interrupted and incorrectly printed.

      Possible cause:
      The option 'Allow the computer to turn off this device to save power' is checked.

      To turn this function off:
      1. On the Windows task bar, click Start and click Control Panel.
      The Control Panel is displayed.
      2. Double-click System .
      The System Properties is displayed.
      3. On the tab page Hardware, click Device Manager button.
      The Device Manager is displayed.
      4. Expand the section Universal Serial Bus controllers by clicking the + sign.
      5. Right-click every USB Root Hub, click Properties and on the Power Manegement, uncheck 'Allow the computer to turn off this device to save power'.
      6. Restart the computer

    • When using the Word Add-In white squares are displayed in the address field.

      Cause:
      This problem can occur when e.g. copy/pasting addresses from web pages.
      These address lines are likely to be separated by Shift+Enter and the DYMO Label Software does not recognise this SHIFT-ENTER function. As a result, they are replaced by squares.
      The same applies when using Shift+Enter directly in Word.

      Solution:

      Instead of pasting the address and its web formating into Word, only paste the text.
      1. On the Word menu bar, click Edit, click Paste special.
      The Paste Special dialog box is displayed.
      2. Select Unformatted text and click OK.
      The address is pasted without Shift+Enter and can be properly used with the Word Add-in.

Need further assistance?» Contact DYMO