Assistenza

1. Are the correct labels being used?
LabelWriters will only function with DYMO labels that have the black squares pattern printed on the back of the labels.

2. Are the labels incorrectly aligned?
Problem Details:
Because the spools are not firmly pressed against the labels, the labels start to shift to the right when printing..
The sensor in the LabelWriter no longer detects the block pattern at the back side of the labels.
Consequently, the LabelWriter stops printing and auto feeds approx. 3 labels.
At a next print assignment, the label roll slightly rewinds and pulls back the label roll to the sensor.
One or more labels can be printed but eventually the labels shift again to right and the same problems occur.

Solution:
Push the spool wheel back to the left, squeezing the labels firmly between the two spool wheels.
Reposition the labels back to the left.

Visual aid:



 

3. The error message:"The printer is out of paper" is displayed, when trying to print.
Only LabelWriters 400 and 400 Turbo with firmware version AF will experience this problem.
Problem details:
The error message is produced when:
a. The LabelWriter has been installed while labels were not yet loaded. The labels are then loaded.
When trying to print the error message is displayed.
b. The last label was used. A new label roll hasn't been loaded while the motor was still runing.
When trying to print the error message is displayed.
Possible cause:
The firmware version AF causes this problem.
To check the firmware version, use the file USBgetver.exe available from the CD-ROM.
Solution:
1. Make sure labels are loaded, disconnect the LabelWriter's power supply for a few seconds and reconnect.
Important: Remove remaining print tasks from the printer queue.
2. Firmware upgrade utility:
For Windows:
LabelWriter Firmware Updater Rev AG103 (WIN).exe
For Macintosh:
LabelWriter Firmware Updater(MAC).zip

Solution:
- Search C:\WINDOWS\INF for the file NTPRINT.INF
- If it is found, rename it to NTPRINT.OLD
- Go to C:\WINDOWS\ServicePackFiles\i386 and copy the file NTPRINT.INF to C:\WINDOWS\INF
(If there is no ServicePackFiles folder, the customer needs to install the latest Windows SP
- Delete INFCACHE.1
- Reboot and install printer

This problem is fixed in the newest DLS.
DYMO has created an installer to fix this problem.
Simply download and run this file.
ASINSTALL.EXE


If the problem persists:
1. Locate the file 'supported_printers.reg' . Default it is located in C:\Program Files>DYMO Label\supported_printers.reg
2. Right-click the file and click Merge
3. Click OK


If the problem still persists, import the file in the Registry:
1. On the windows taskbar, click Start and clickRun
2. Type 'Regedit' and click OK The Registery Editor is started.
3. On the menu bar, click File and click Import. Locate the file 'supported_printers.reg'. Default it is located in C:\Program Files>DYMO Label\supported_printers.reg
4. Click Open

Possible Cause(s):
The security level for macros is set to High. The DYMO macro is automatically disabled.

Solution:

1. On the menu bar of Microsoft Word 2000, click Tools, point to Macro and click Security.
2. The Security window is displayed.
3. Select Low and click OK.
4. Close Microsoft Word 2000.
5. Install the Word Add-in.

If required, the security setting can now be set back High.

More Information:
This problem was solved in the latest DYMO LabelWriter Software.

This problem has something to do with the international settings. The language of the DYMO Label Software has to be the same as the language in the international settings.

Solution:


1. Make sure DYMO Label Software is closed.
2. To open the international settings, open the system preferences ( icon 'apple' in the toolbar) and click on the icon 'International'.
In the tab 'Language' a language list is displayed.
3. If the Macintosh is running an OS in an English language, British English has to be the first language in the list.
If the Macintosh is running an OS not in an English language, the second language in the list should be the same as the language of DYMO Label Software.
If not, just drag the language to the first or second place of the list.
E.g.
- If a English DYMO Label Software has been installed onto an English OS , British English has to be the first language in the list.
- If a English DYMO Label Software has been installed onto a Norwegian OS , British English has to be the second language in the list.
4. Delete the file 'com.dymo.DYMOlabel.plist.
This file is located in the folder /users/<username>/Library/Preferences


When reopening DYMO Label Software, the error message is no longer displayed.


Important notes: - In all cases, the language can also be placed in first place, but the OS language will also change then.

- When an English DYMO Label Software has been installed, the language has to be 'British English' and not 'English' or 'U.S. English'!
If British English is not available in the list, it has to be added.
To add it to the list:
1. Click the button "Edit" next to the language list
2. Select "British English" and press ok.
The language is now at the bottom of the language list.
Depending on the above described situations, drag "British English" to the first or second place of the language list and close the international settings.

PROBLEM DETAILS
The installation cannot find one or more of these files:
UNIRES.dll.
UNIDRV.dll
UNIDRVUI.dll

POSSIBLE CAUSE(S)
This problem might occur on systems running Windows XP, without Service pack installed

Solution 1:

Upgrade Windows XP to service pack

Solution 2:

The files unidrv.dll, unires.dll and unidrvui.dll are located in this folder: C:\\Windows\Driver Cache\i386\driver.cab\.
Make a new folder and copy the files into that folder.
When the installation asks for the file unidrv.dll, unires.dll and unidrvui.dll, browse and point to this new folder.

To locate and copy the files


1. On the Windows taskbar, right-click Start and click Explore .
Windows Explorer is started.
2. Click once the directory c:\
The directory is high-lighted.
3. On the menu bar, click File, point to New and click Folder.
4. Name the new folder, e.g. DLSinstallation
5. Browse to the directory C:\\Windows\Driver Cache\i386\driver.cab\ and click the file unirdrv.dll
The file is high-lighted.
6. On the menu bar, click Edit and click Copy.
7. Browse to the newly created directory, e.g. C:\ DLSinstallation and click this directory.
The directory is high-lighted.
8. On the menu bar, click Edit and click Paste .
The file is copied into the correct directory.

Repeat the steps for the files unires.dll and unidrvui.dll

This problem is most likely to occur on Windows XP Home editions on NTFS partition and where the current user has restricted rights.

Solution:

1. Log on, using the user's login.
2. Make sure the user has been given local administrator rights.
3. Install the software and Word Add-in.
4. Start the DYMO LabelWriter Software and print a label.
5. Start Microsoft Word and print a label using the Word Add-in.
If necessary, log off and set the user's rights back to the regular rights.

The user will now have write access to the DYMO Label directory because he is the creator/owner of the folders and files.

Solution:

1. Delete the file infcache.1
This file is located in C:\Windows\inf\
2. Restart Windows XP
3. Reconnect the LabelWriter to the PC and install the driver.

If the problem persists:

1. Uninstall the LabelWriter, using LWRemove.exe
2. Delete the file infcache.1
This file is located in C:\Windows\inf\infcache.1
3. Restart Windows XP
4. Reconnect the LabelWriter to the PC and install the driver.

If the problem still persists, replace the usbprint.inf file in WINDOWS\INF with the one from the Windows XP CDROM

Steps:

1. Uninstall the LabelWriter, using LWRemove.exe
2. Move usbprint.inf, usbprint.pnf and infcache.1 out of the WINDOWS\INF directory (to the desktop)
3. Create a directory C:\Test
4. Copy the file usbprint.in_ from the Windows XP CDROM to C:\Test
5. Open a DOS prompt in the Test directory and execute the command "expand usbprint.in_ usbprint.inf
6. copy usbprint.inf to WINDOWS\INF
7. Reconnect the LabelWriter and install the driver.

This problem was resolved in the latest DLS.

If the problem persists, update the virus scanner software.

If, after this, the problem still persists, disable the virusscanner before using the Word Add in.

Possible cause:
The installation cannot find the correct location of the file UNIDRV.dll

Solution:

For Windows 2000:

1. On the Windows taskbar, click Start, point to Search and click For files or folders.
The Search Results window is displayed.
2. In the Search for Files or Folders named box, type UNIDRV.DLL and click Search now.
The search results are displayed.
3. Type in file paths, one by one, into the browser box of the error message until one of them is accepted.
One of these files is most probably the correct one to use:
C:\WINDOWS\Servicepackfiles\i386\sp2.cab
C:\WINDOWS\Servicepackfiles\i386\sp1.cab
C:\WINDOWS\Servicepackfiles\i386\driver.cab

For Windows XP:

1. On the Windows taskbar, click Start and click Search.
The Search Results window is displayed.
2. Click All Files and Folders.
3. Click More Advanced options.
4. Select Search system folders and select Search subfolders
5. In the All or part of the file name box, type UNIDRV.DLL and click Search.
The search results are displayed.
6. Type in file paths, one by one, into the browser box of the error message until one of them is accepted.
One of these files is most probably the correct one to use:
C:\WINDOWS\Servicepackfiles\i386\sp2.cab
C:\WINDOWS\Servicepackfiles\i386\sp1.cab
C:\WINDOWS\Servicepackfiles\i386\driver.cab

This is an option in Word.

Solution:

To prevent this message being displayed, turn off the feature.
1. On the Word menu bar, click Tools and click Options.
2. On the tab page Save, unselect the option Prompt to save Normal template.
3. Click OK.

Make sure the normal.dot file is not set on "Read Only" and that the normal.dot can only be used on the local PC.

The option 'Run in 640 x 480 screen resolution is selected for DLS'.

Solution:

Unselect the option 'Run in 640 x 480 screen resolution is selected for DLS'.

1. Right click the DYMO icon on your desktop and select Properties.
2. Click the Compatibility tabpage.
3. Disable Run in 610x480 screen resolution (or 800x600).
4. Click OK.

Problem Details:
The installation fails when trying to access the file samplelist.dal, that should be placed in C:\Documents and Settings\All Users\Documents\DYMO Label\Address Books\

Possible Cause(s):
This is a known issue with Microsoft.

Solution:

The solution is described at http://support.microsoft.com/default.aspx?scid=kb;en-us;897103

Of course the LabelWriters are not designed as photo printers and have some limitations: - the LabelWriters 300 and 400 series are limited to 300 dpi - the LabelWriters EL40/60/Turbo are limited to to 203 dpi. - LabelWriters cannot print grey tones, but rather immitate grey tones by dithering

As a consequence of these limitations, a LabelWriter cannot give the same print result as e.g. an inkjet or a laser printer.

Next to that, the quality also depends on the quality of the used picture/photo. A few hints of changes to pictures that could improve the print quality: - reduce the pixels of the used photos into 300 pixels per inch - convert the pictures into grey values - use a bitmap (.bmp) format

Problem Details:
In some cases, books are covered with self-adhesive transparent material to extend the life of paperbacks, protect them from spills, dirt and rough handling, to add strength to paperback books so they stand up on shelving like hardcover books. etc.
Libraries are a typical example where books are covered.
However, after some time, the print on label (that has been covered as well) starts to become vague. Mostly, the label does not discolour.

The DYMO LabelWriters use a direct thermal transfer method (cfr. a fax machine) to print labels.
There is no ink involved. Hence, these labels are more sensitive to discoloration than e.g. plastic labels made with the use of an ink ribbon.
Causing factors can be sun light, aggressive substances such as glue, acid, etc.

Most likely, a substance in the glue of the self-adhesive cover is affecting the print on the label.

Solution:
Tips and alternatives to avoid this discoloration:
Avoid contact between label and glue, e.g.:
after sticking the label on the book, put a piece of transparent, non-adhesive material over the label, before covering the book.
first cover the book. Then stick the label on the cover (to avoid contact with the glue).
Ask the supplier of the covers for advise on the glue or known alternatives.
Use a D1 labelling system, such as a DYMO LabelMANAGER PC or a DYMO LabelMANAGER 450. These machines use plastic labels in combination with an ink ribbon. The DYMO Helpdesk can give you more information in this matter.

Together with the DYMO LabelWriter a cleaningcard was delivered.
Feed this card a few times through the LabelWriter, in order to remove label.

If the label remains stuck, try to gently pull it out of the LabelWriter.

If the problem persists, the Labelwriter needs to be repaired. Return the LabelWriter to your dealer, who will handle the repair procedure from there.

POSSIBLE CAUSE(S)
The LabelWriter has a photocell or optical sensor to detect the beginning and the end of a label. This sensor, in conjunction with the labels and the printer mechanism determine how far a label advances during printing. The problem may be caused by:


The label
Solution:
1. Make sure DYMO labels are being used and that there is an oval hole between each label. Only DYMO labels are LabelWriter compatible.
2. Make sure the oval hole between each label is at the left side in the LabelWriter.

The optical sensor is dirty
Solution:
Together with the LabelWriter, a cleaning card was delivered in the package.
Feed this card a couple of times through the LabelWriter. The roller, optical sensor and print head will be cleaned.

The optical sensor is damaged
Solution:
Return the faulty labelmaker to your dealer, who will handle the repair procedure from there.

Possible cause:
The option 'Allow the computer to turn off this device to save power' is checked.

To turn this function off:
1. On the Windows task bar, click Start and click Control Panel.
The Control Panel is displayed.
2. Double-click System .
The System Properties is displayed.
3. On the tab page Hardware, click Device Manager button.
The Device Manager is displayed.
4. Expand the section Universal Serial Bus controllers by clicking the + sign.
5. Right-click every USB Root Hub, click Properties and on the Power Manegement, uncheck 'Allow the computer to turn off this device to save power'.
6. Restart the computer

Cause:
This problem can occur when e.g. copy/pasting addresses from web pages.
These address lines are likely to be separated by Shift+Enter and the DYMO Label Software does not recognise this SHIFT-ENTER function. As a result, they are replaced by squares.
The same applies when using Shift+Enter directly in Word.

Solution:

Instead of pasting the address and its web formating into Word, only paste the text.
1. On the Word menu bar, click Edit, click Paste special.
The Paste Special dialog box is displayed.
2. Select Unformatted text and click OK.
The address is pasted without Shift+Enter and can be properly used with the Word Add-in.