1. The batteries are low (not applicable for DYMO 9000 and DYMO PC-10).
Solution:
* it is advised to use only Duracell Alkaline or rechargeable batteries
with DYMO machines
* DYMO machines will not work with Carbon type batteries
* All batteries used in the machine should be of the same brand
* Old batteries should not be used in combination with new batteries
* Check if batteries are correctly inserted (+ on +, - on -)
2. The contrast is too low.
Solution:
It may be necessary to use the darkest contrast setting in order to
obtain a good print quality.
To change the contrast setting via the keyboard, follow the instructions
from the manual in the
paragraph "Print Contrast".
Register the defective device via www.dymoservice.com.
1. When the Print button is pressed, the entered text on the display
changes into the word DYMO. Then the labelmaker shuts down.
or
2. When the Print button is pressed, the entered text on the display
blinks a couple of times and exclamation marks are displayed on the
screen. Then the labelmaker shuts down.
This is how the labelmaker indicates that the batteries are low.
Solution:
Check if the batteries are still OK and replace them by new ones if
necessary. Make sure the new batteries are of a good quality since it
often happens that batteries (even new ones) do not provide the power
required by the labelmaker. Use only Alkaline or rechargeable batteries
with DYMO machines.
Due to heavy use, parts of the print head may get dirty and need
cleaning.
Solution:
Clean the print head with:
* the special brush delivered together with the labelmaker
or
* a
cotton bud and a soft solvent (e.g. alcohol).
If the problem persists, your labelmaker will have to be repaired.
Register the defective device via www.dymoservice.com.
1. The Labelmaker does not get enough power to print a label.
This is
a typical error when the USB-cable is connected to the PC, but without a
power adapter or batteries.
A USB-cable supplies enough power to
enable the LabelMANAGER 400/450 to do some basic operations, but not
enough to print.
Solution:
Insert batteries or connect the
power supply to the Labelmaker.
2. The tape got jammed inside the labelmaker Solution: Clear the jam or
remove the tape from around the rubber transport roller inside the
cassette compartment. To avoid damage, make sure not to touch the
printhead while performing this action.
3. There is glue or dust on the cutter blade causing the tape to jam
inside the labelmaker.
Every time a label is cut, residue from the
label's glue remains on the cutter blade. This is a normal phenomenon
when the Labelmaker is frequently used.
Solution:
It is
therefore important to regularly clean the cutter blade in the cassette
compartment with either:
the special brush delivered together with
the labelmaker
or
a cotton bud and a soft solvent (e.g. alcohol).
If the problem persists, your labelmaker will have to be repaired.
Register the defective device via www.dymoservice.com.
E.g. when the character 'A' is pressed a 'Q' is displayed.
Cause: There is dust or dirt under the keymat.
Solution:
The labelmaker will have to be cleaned.
Please register the defective
machine on www.dymoservice.com.
1. There is glue or dust on the cutter blade.
Every time a label is cut, residue from the label's glue remains on the
cutter blade. This is a normal phenomenon when the Labelmaker is
frequently used.
Solution:
It is therefore important to regularly clean the cutter blade in the
cassette compartment with either:
* the special brush delivered together with the labelmaker
or
* a cotton bud and a soft solvent (e.g. alcohol).
2. Objects (e.g. a piece of tape,...) obstructing the cutter blade's
normal operation.
Solution:
Take out the cassette and check that there are no objects in front of
the cutter blade (e.g. a piece of tape,...) . Remove all strange objects
from the cutter blade and push the cassette firmly back into the
compartment in order to make sure it fits properly at the bottom of the
cassette compartment.
If the problem persists, your labelmaker will have to be repaired.
Register the defective device via www.dymoservice.com.
WARNING: when cleaning the cutter blade or the cassette compartment,
make sure the cutter blade is never touched with any metal object as
this might reduce the sharpness of the blade.
1. Are the correct batteries being used?
- it is advised to use only Duracell Alkaline or rechargeable batteries
with DYMO machines
- DYMO machines will not work with Carbon type batteries
- All batteries used in the machine should be of the same brand
- Old batteries should not be used in combination with new batteries
- Check if batteries are correctly inserted (+ on +, - on -)
Best solution is of course to use a DYMO adapter (where possible).
2. There is no tape cassette in the labelmaker or the tape cassette is
at its end.
Solution:
Replace the cassette by a new one.
3. The piece of tape is not coming out far enough of the cassette and
has no contact with the transport roller.
Solution:
Pull the tape 5 cm out of the cassette and try again.
4. The tape is not properly guided through the guidance pins of the
cassette while printing.
Solution:
To check this, take out the cassette and make sure the tape is guided
properly through both guidance pins of the cassette.
5. The cassette is incorrectly positioned inside the cassette
compartment.
Solution:
Push the cassette firmly into the compartment in order to make sure it
fits at the bottom of the cassette compartment.
6. Check if transport is still functional.
7. There is dust or dirt on the rubber transport roller inside the
cassette compartment
or
the carbon ribbon got wrapped around the rubber transport roller inside
the cassette compartment
Solution:
The rubber transport roller should be cleaned with either:
* the special brush delivered together with the labelmaker
or
* a cotton bud and a soft solvent (e.g. alcohol).
or
* the carbon ribbon should be gently removed from around the rubber
transport roller inside the cassette compartment.
The best way to do this is by pulling the carbon ribbon gently with the
use of a pair of tweezers and meanwhile letting the roller turn by
pressing the print button. Make sure not to touch the printhead while
performing this action, to avoid damage.
8. There is glue or dust on the cutter blade.
Every time a label is cut, residue from the label's glue remains on the
cutter blade. This is a normal phenomenon when the Labelmaker is
frequently used.
Solution:
It is therefore important to regularly clean the cutter blade in the
cassette compartment with either:
* the special brush delivered together with the labelmaker
or
* a cotton bud and a soft solvent (e.g. alcohol).
If the problem persists, your labelmaker will have to be repaired.
Register the defective device via www.dymoservice.com.
This malfunction is caused by an electronic component.
Your labelmaker will have to be repaired. Register the defective device
via www.dymoservice.com.
