Support

POSSIBLE CAUSE(S)

If Internet Explorer 5.5 is installed in stead of 6.0 or higher, Guestguard won't be able to give the proper message to the LabelWriter. The group will be checked in, but GuestGuard can't transmit the correct printinstructions to the LabelWriter. Not all labels will be printed.

SOLUTION

Install Internet Explorer 6.0 or a higher version. This can be downloaded for free from internet.

If the problem persists the problem might be related to your LabelWriter. Please visit the LabelWriter Support Pages

POSSIBLE CAUSE(S)

The general login url instead of the company's url is saved in "favorites".

SOLUTION

Type the complete company url in and log in again.
Make sure the complete url is saved and not just a part of it.

PROBLEM DETAILS

When setting up the wizard, the application indicates that the templates are not saved in the correct folder.

POSSIBLE CAUSE(S)

The pop-up blockers are not disabled and the active X controls are not activated as stated on page 2 of the installation wizard.

SOLUTION

Return to step 2 of the installation wizard and disable the pop-up blockers and activate the active X controls before continuing to step 3.

POSSIBLE CAUSE(S)

A. The account of the person to receive the email is not activated.

SOLUTION

Make sure that an email adress is defined for that employee and that it is activated.

B. The name of the employee is not written correctly.

SOLUTION

The initial user which is created by DYMO will appear in the employee and user list. Do not change the name of the user and the way it is written. For example: when "Elke De Munck" is in the list, and it is typed in as "De Munck, Elke", than the system won't recognize this employee and will not send an email.