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LetraTAG XR Product Image

Good to know

In most cases, problems are solved by checking these 3 basics:

1. Are the correct batteries being used?
- Batteries might be low
- it is advised to use only Alkaline or rechargeable batteries with DYMO machines
- DYMO machines will not work with Carbon type batteries
- All batteries used in the machine should be of the same brand
- Old batteries should not be used in combination with new batteries

2. Is the print head clean?
Clean the print head with the special brush delivered together with the labelmaker or a cotton bud and a soft solvent (e.g. alcohol).

3. Is the cassette correctly positioned?
Push the cassette firmly into the compartment in order to make sure it fits at the bottom of the cassette compartment.

HowTo

Troubleshooting

General questions
- Is it necessary to refill the LetraTag with ink? (D990021)
  Refilling is not necessary because the LetraTag prints on direct thermal tape.
  
  The same technique is used by a fax machine printing on direct thermal paper rolls.
- What is the shortest and what is the longest label a LetraTag can print? (D990022)
  The shortest label (e.g. an empty label) is approximately 23 mm long. Shorter is not possible, in order to allow the user to easily take the label from the tape exit.
  
  The longest label can be achieved with a full buffer of characters (70 characters is the maximum) and with the widest character size. This will result in a label with an approximate length of 50 cm.
- Where to find serial numbers? (D000024)
  The serial number is printed on a white label. This label can be found in either the cassette compartment or in the battery compartment.
- Why do iron-on tapes not turn black while ironing? (d060015)
  The iron-on material is no direct thermal material, so the cassette also contains a carbon roll. The iron-on label is the only LetraTag label that works in this way. Due to the direct thermal transfer principe, the labels will not turn black when you iron them.
- In which font are the characters on a label printed by the LetraTAG? (D000073)
  The font is a custom made bitmap font that guarantees the highest legibility on DYMO labels. The font is comparable with the PC font 'Carinthium Medium'.

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